Address
Form of work- Permanent full-time employment Monday – Friday
- Wangara location with free parking
- Support with level 1 & 2 enquires across the business
THE ROLE
- Manage level 1 and 2 helpdesk enquiries
- Answer incoming support calls
- Provide resolution within SLA using call logging system
- User administration, support and management of;
- Active Directory,
- JD Edwards,
- MS Office 365, MS Exchange Online, MS Teams
- Desktop and laptop SOE deployment, support, and repair
- Administration and support or various peripheral devices
- Handheld device deployment and support (including smartphones and other IOS devices)
- Application installation, upgrades, configuration, and support
- Organising warranty and repairs for faulty devices
- Purchasing, stock and asset management using our asset management system
ABOUT YOU
You are confident at working autonomously and have experience working in a project based contractor and/or medium to large sized company.
- Excellent communication skills and an exceptional customer service flair
- Strong administration and troubleshooting skills across Windows 10
- Prior SOE deployment experience
- Prior handheld device experience
- IP Telephony administration
- Microsoft Office 365 basic administration and support experience
- Excellent record keeping and asset management
- A keen eye for detail
THE BENEFITS
- Ongoing rewards & recognition programs
- Career advancement opportunities
- Paid parental leave
- Employee referral programs up to $2000
- Weekly pay cycle
- Salary sacrifice options
- Employee Assistance Program
- Novated lease options
- Discounted health and wellbeing services
- First Aid and Mental First Aid Support Officers available
Please submit your resume today and one of our friendly recruiters will be in touch with next steps. This role is subject to a pre-employment medical and background checks.
ABOUT US
Duratec Australia, is an ASX listed Engineering, Construction and Remediation project contractor with a fast-growing national presence. We lead the way in providing whole-of-life solutions for assets across the Defence, Marine, Mining, Energy and Commercial sectors. Our impressive portfolio of unique and challenging projects including Defence buildings and infrastructure, ports and wharves, power stations, stadiums and historic buildings, just to name a few!
Duratec Australia, is committed to building a workplace culture that values diversity and inclusion. We encourage the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.
Want to know more? Check out our website or LinkedIn for more information.
