Guest Service Agent

An exciting opportunity to join the front office team at one of the busiest and best-loved hotels in London! Reporting to the Guest Services Manager, the Holiday Inn & Suites, London is recruiting for an organized, professional and outgoing individual to join us as a Front Desk Agent. Hotel Front Desk experience preferred. Some customer service experience required. Availability to work varied shifts is a must (Mornings, Afternoons, Evenings, Nights, Weekends and Holidays).

Job Duties:

• Provide exceptional customer service by going the extra mile for our guests
• Answer main phone line and transfer calls to the appropriate department
• Typical concierge duties such as giving directions
• Check guests in/out of hotel
• Convert reservations via phone and email
• Accurate billing of individual accounts
• Respond to guest inquiries and requests, with diligent follow up procedures
• Handle escalated guest issues
• Enroll new members into the IHG Reward club loyalty program
• Cash handling
• Other duties as assigned

Job Requirements:

• Front-facing customer service experience required
• Post secondary education in Tourism/Hospitality programs or equivalent hospitality experience an asset, but not required
• Excellent customer service skills and manner
• Strong communication and interpersonal skills
• Ability to handle challenging situations with tact and diplomacy
• Able to work supervised or unsupervised
• Team player
• Knowledge of Opera PMS an asset, but not required
• Availability to work varied shifts is a must (Mornings, Afternoons, Evenings, Nights, Weekends and Holidays)

Holiday Inn & Suites London complies with the recruitment-related accommodations for disabilities.

Job Types: Part Time, Permanent

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Experience:

• customer service: 1 year (preferred)

Work remotely:

• No

Job Types: Full-time, Part-time, Permanent

Salary: From $16.55 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift

Experience:

• Hotel Guest Service: 1 year (required)

Work Location: In person