Hospitality Manager

Kiknu, meaning “our home” in Mi’kmaq, will be Nova Scotia’s first long term care home on a First Nation community. A residents-first approach to care and service will ensure Kiknu is supporting independence, promoting dignity and placing value on the choices for how elders want to live their lives.

Shannex will act as the operating partner alongside the First Nations community of Eskasoni in the operation of this new home. Together, we will ensure the community delivers exceptional service and care while honouring Mi’kmaw culture, values and traditions.

We are searching for an Hospitality Manager to join our Kiknu team based in Eskasoni, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who will make Kiknu a great place to live, work and visit. And at the end of every day, you will know you’ve made a measured difference in the lives of elders. Additional benefits include:

About the Opportunity

• Provides leadership and oversight to all departmental activities to ensure compliance to policies, procedures, and applicable legislation
• Supervises, directs, and evaluates the work of the team
• Oversees the full recruitment process for new members of the team
• Ensures new team members are orientated and trained on all departmental standards
• In consultation with Human Resources Department, manages team member issues
• Completes performance and development discussions for team members
• Ensures disciplinary procedures and documentation are completed according to company policy
• Holds regular departmental meetings and team talks
• Takes every reasonable precaution in all circumstances to ensure the health and safety of team members and all others in the workplace, including but not limited to, providing supervision, training, information, and equipment needed for employees to do their job safely
• Assists with establishing, monitoring and evaluating work routines for dining room, housekeeping, laundry and maintenance staff.
• Maintains inventory and cost controls for the dining room, housekeeping, laundry and maintenance departments.
• Prepares weekly and monthly reports (indicators, audits, expenses, etc.) as required.
• Presents food service-related education sessions as required to facility staff.
• Initiates requests for equipment repair and/or replacement as necessary

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• 3-5 years of experience in the hospitality industry
• 2 years of management experience in food service, housekeeping, laundry and/or maintenance
• Skill in the use of personal computers and related software applications.
• Knowledge of principles of sanitation, health and safety practices pertaining to food service delivery
• Knowledge of infection control and prevention best practices
• Knowledge of basic building maintenance best practices
• Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments.
• Ability to analyze budgetary expenditures for compliance with approved budget.
• Ability to gather data, compile information, and prepare reports.
• Ability to communicate effectively and efficiently, both verbally and in writing in French and English.
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care

About Us

A new long term care home for elders located on the Eskasoni Forst Nation. Kiknu envisions being a trailblazing Indigenous long term care home, fostering cultural revitalization, holistic care, and community empowerment. We strive to create a loving environment where Indigenous elders and residents thrive, embracing their heritage, respected for their wisdom, cared for with dignity and surrounded by love.

Shannex is a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario.

If you’re ready to join our team, apply today!

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.