Intake Coordinator

INTAKE COORDINATOR
JOB POSTING

Position title: Intake Coordinator

Reports to: Manager of Community Programs

Start Date: As soon as possible

Location: Hospice Peterborough

Wage: $21.62 - $29.42/ hour

Type of employment: Permanent, part time

Work hours: 17.5hrs /week

Posting date: January 17, 2024

Closing date: January 31, 2024 @ 4:00 PM

Job Purpose/Summary:

The Intake Coordinator is a key member of the Hospice Team and is the point of contact for clients requesting hospice services including PCCT, Grief Programing and the Residence. The Intake
Coordinator will review and prioritizes all referrals, enters clients into the database, collects additional information as needed and connects the client with other team members including booking appointments. The Intake Coordinator ensures client referrals are managed in a timely, accurate and sensitive manner.

Primary Duties and Responsibilities:

• As the ongoing in-the-office point of contact for clients and community partners the Intake
• Coordinator will: o Ensure referrals are complete, triaged and connected with the appropriate staff and/or service within Hospice. o Connect with clients and caregivers to ensure professional and timely follow up to the referral and check in with them as needed to ensure consistent care. o Book client appointments and visits and ensure chart and electronic record is ready for staff to enter notes. o Maintain regular and timely documentation and statistical records. o Manage client files, ensuring confidentiality and appropriateness of information. o Connect with physicians, and community partners including the Palliative Care

Unit at PRHC and Home and Community Care Services to ensure seamless care for clients. o Maintain information in client databases, this may include learning to pull statistics from the databases.

• Provide information on Hospice care and services when people contact the organization.

Page 1 of 4

INTAKE COORDINATOR
JOB POSTING

Organizational Responsibilities:

• Represent Hospice Peterborough in selected community activities, education opportunities and committees.
• Participate in assigned Hospice activities and committees.
• Participate in the completion of administrative reports on a timely basis including: o Statistical collection for reporting. o Ensure accuracy of performance indicators. o Ensure robustness of data collection.

• Participate with the executive director in an annual performance appraisal.
• Fulfill all responsibilities in accordance with the by-laws, policies and procedures and standards of Hospice Peterborough.
• Willingness to accept other duties as required.

Key Competencies:

• An approach to care consistent with Hospice Peterborough’s Philosophy of Care and
• Guiding Principles.

• Judgement - Ability to use sound reasoning when faced with various issues. Has the ability to make quick, effective decisions.
• Client Focus - Provide superior service to both internal and external clients.
• Collaboration - Create and foster a work environment where ideas are shared to work together to achieve organizational goals.
• Accountability - Take ownership of personal workload.
• Cooperation – Work well with others and have the ability to mitigate conflict.
• Communication - Express and transmit information with consistency and clarity.
• Working knowledge of Central East LHIN and MOHLTC priorities, current healthcare trends, legislation, and programs, especially as applied to palliative care.

Qualifications:

• Undergraduate degree or diploma is required.
• Additional education or certification in supporting clients through hospice palliative care experience including grief and bereavement is required.
• Demonstrated written and oral communication skills including ability to interact with clients over the phone, in person or via email required.
• Demonstrated computer skills required (Word, Excel, Outlook, etc) required.
• Demonstrated database management and statistical reporting skills required.

Page 2 of 4

INTAKE COORDINATOR
JOB POSTING

• Commitment to a hospice palliative care approach, and an understanding of family dynamics in illness and grief
• Ability to demonstrate compassion, empathy, integrity, respect, courtesy and a caring attitude in all interactions.
• Outstanding organizational skills and ability to multitask is required
• Knowledge of community health and social service resources an asset.
• Work well in a team environment.
• Current and original copy of a satisfactory Criminal Records Check, Vulnerable Sector Search and Child Abuse Registry Check is required upon the start of your employment.

Work Conditions and Physical Capabilities:

• Fast- paced, highly detailed environment.
• Ability to carry using appropriate lifting techniques.
• Ability to: grip, walk, sit, stand, climb stairs; use fine hand movements.

Key Relationships & Interactions:

Internal

• Palliative Navigator
• Manager of the Hospice Residence and Residence staff
• Palliative Pain and Symptom Management Consultant
• Supportive Care Counsellor
• Volunteers and staff at Hospice Peterborough

*

• External
• Clients and potential clients
• Peterborough Family Health Team
• Community Palliative On Call Physician Group
• Peterborough Regional Health Centre
• Central East LHIN and contracted service providers
• Central East Regional Cancer Program - Aboriginal Navigator
• Community partners

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Page 3 of 4

INTAKE COORDINATOR
JOB POSTING

Applications (cover letter and resume) must be mailed, or hand delivered, and received by January 31, 2024 at 4 pm. (Applications will ONLY be accepted if received as directed.)

Please address your application to:

Rochelle Bowers
Hospice Peterborough,
325 London Street
Peterborough, ON K9H 2Z5

Questions can be directed to Natalie Warner at nwarner@hospicepeterborough.org or 705-742-4042 x231.

Thank you for your interest. Please note that only those selected for an interview will be contacted.

All employees at Hospice Peterborough are eligible to join the HOOPP pension plan.

Hospice Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

Accommodation will be provided in all parts of the hiring process as required under relevant policies of

Hospice Peterborough. Applicants will need to make their needs known in advance.

Page 4 of 4

Job Types: Part-time, Permanent

Salary: $21.62-$29.42 per hour

Expected hours: 17.5 per week

Benefits:

• Company pension
• Employee assistance program

Schedule:

• Monday to Friday

Work Location: In person