Intake Coordinator - Bilingual (English/Arabic)

Grillo Law is a prominent Toronto plaintiff personal injury law firm with over 35 years of experience. We have an energetic and collegial work environment that fosters both personal and professional growth.

We are looking for an exceptionally talented and energetic Intake Coordinator to join us. They must work well in a fast-paced environment and take pride in exceeding expectations. The successful candidate must be self-motivated, conscientious, and dedicated to providing excellent service to our seriously injured clients.

ESSENTIAL DUTIES:

• Acting as the first point of contact for new clients, coordinating the various steps of the intake process.
• Contacting prospective clients and assessing their claims
• Educating clients about the claims process and booking intakes
• Investigating preliminary issues and communicating important facts to the attorneys
• Opening new files which includes requests, initial letters, notice letters, production charts, searches, obtaining OCF-2’s, etc.
• Creating content for our social media pages and staying current with industry trends in order to continuously update and manage all forms of social media campaigns

SKILLS, EDUCATION AND EXPERIENCE:

• Must be Bilingual in Arbaic/English
• 1 – 2 years of personal injury or insurance adjuster experience.
• Strong attention to detail
• Excellent organizational and time management skills
• Prior sales experience is an asset.
• Ability to work in a fast-paced environment and manage multiple matters simultaneously.
• Strong client service skills and verbal and written communication skills
• You are highly motivated, results-driven, and a dependable team player.
• Must be available to work flexible hours including evenings and weekends
• Ability to travel across the GTA and the surrounding area.

EQUAL OPPORTUNITY EMPLOYER:

At Grillo Law, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $40,000.00-$55,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Accident Benefits: 2 years (required)

Language:

• Arabic (required)

Work Location: In person