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SalaryIntake and Volunteer Coordinator
Position Summary:
As a member of Burlington Food Bank’s team, the Intake and Volunteer Coordinator plays a key role in developing a team of volunteers which enables the organization to deliver on its mission of feeding the hungry in our community in a dignified and timely manner.
Directly accountable for overseeing volunteers, volunteer management and direct to client services.
Reporting Relationship: The Intake and Volunteer Coordinator reports to the Burlington Food Bank Manager.
Hours: 30 hours per week including some weekend or evening hours.
Key Accountabilities
- Recruitment and Training: Identifies and onboards prospective volunteers in a variety of roles at BFB
- Develops a supportive and inclusive team that works together effectively and respectfully
- Responsible for recruitment, training, motivating, evaluating, retaining and celebrating all volunteers
- Volunteer Coordination: Oversees the day-to-day coordination of Food Bank volunteers:
- Using a Volunteer Management System (VMS) (currently Better Impact) ensures that the Food Bank is properly staffed in all aspects of service
- Recognizes gaps in schedule and uses VMS to bring on new volunteers as required
- Intake Services: Oversees and evaluates the intake process ensuring effective delivery of services and all efficiencies are in place
- Trains and evaluates volunteers that have direct to client interaction for a dignified experience for anyone that requests assistance
- Using Link 2 Feed or other Client Management Systems to record relevant details for Food Bank users, including demographics and visit frequency
- Program Delivery: Takes responsibility for all program delivery ensuring clients are receiving the best service possible:
- Regularly assess the delivery model and steps to ensure that all efficiencies are being met
- Organize tasks for volunteers throughout their shifts
- Engages volunteers in the ongoing evaluation of programs to provide volunteers with meaningful engagement in their roles
- Develops polls, questionnaires, etc. for clients to provide feedback of their experience
- Prepares delivery schedules and shares with drivers
- Communication: Coordinates and contributes to communication both internal and external communications for all stakeholders including staff, volunteers, clients and donors:
- Daily review of all incoming phone calls and emails to the general BFB email address and directs inquiries appropriately
- Regularly communicates with all volunteers regarding events and opportunities that pertain to BFB
- Provides notice to clients regarding any changes or disruptions in delivery models or services
- Events and Activities: Coordinates and supports other BFB events including the Ride to Provide, Hunger Action Month and new program events along with other activities as required
- Other duties as assigned
Qualifications
· Post secondary education or equivalent combination of education and experience in working for not for profit, food security or volunteer management.
· Compassionate and empathetic towards individuals facing food insecurity, homelessness and marginalization.
· Strong organizational, communication, and leadership skills.
· Knowledge of food safety regulations and best practices.
· Ability to work collaboratively with diverse groups, including volunteers, staff, donors, and community members.
- A second language is an asset.
· Proficiency in computer applications, including spreadsheets and databases.
· Crisis management education and/or experience in this field is an asset.
· Experience in the not for profit area, food distribution, or a related field is an
Job Types: Full-time, Part-time
Salary: $34,000.00-$40,000.00 per year
Expected hours: 30 per week
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- not for profit: 2 years (required)
Ability to Commute:
- Burlington, ON L7S 1W6 (required)
Ability to Relocate:
- Burlington, ON L7S 1W6: Relocate before starting work (required)
Work Location: In person
