Bilingual Intake Coordinator (Remote)

Who We Are

Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for!

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

Who You'll Work With

The Bilingual Intake Coordinator is the initial contact with referral sources, coordinating the referral and intake service, facilitation of the administration process, and maintains communication with the referral sources and assessors, all the while providing services in both French and English.

What You'll Be Doing

• Schedule medical/occupational services following intake process and time requirements;
• Communicate and confirm with all parties of appointment times and assessment requirements;
• Review of reports and services for accuracy and contractual requirements;
• Maintain an existing tracking system to monitor work in progress;
• Communicate with assessors to obtain information pertaining to file management;
• Assist with weekly reporting requirements;
• Contact employers, employees, attending physicians, rehab caseworkers, occupational health practitioners in order to arrange and process appropriate medical assessments;
• Attend case management meetings as required with a multidisciplinary team including key stakeholders;
• Prepare invoices as per contract fee schedule;
• Process of funds on internet portal;
• Commitment to continuous quality improvement program.

What You Need to Be Successful

• 1-3 years experience in a related role
• Strong verbal and written communication skills in both French and English is a must
• Medical / Healthcare knowledge required

What You Need to Stand Out

• Working knowledge of medical/healthcare legislation preferred

Skills an Ideal Candidate Would Have

• Excellent organizational skills, customer-focused approach, and strong interpersonal skills;
• Ability to work effectively with others;
• Ability to learn new software with ease;
• Must be able to multi-task and work in a fast-paced environment.

We thank everyone who is interested in our role. We'll reach out to candidates directly if we are interested in moving forward.

CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

CloudMD is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing or otherwise participating in the recruitment process, please email recruiting@cloudmd.ca.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.