Address
Form of workISL 24R - Senior Service and Request Analyst (Supervisor)
Position Classification
Information Systems R24
Union
GEU
Work Options
Hybrid
Location
Abbotsford, BC V2S 1H4 CA
Campbell River, BC V9W 6Y7 CA
Cranbrook, BC V1C 7G5 CA
Fort Nelson, BC V0C 1R0 CA
Hope, BC V0X 1L0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Smithers, BC V0J 2N0 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA
Salary Range
$78,729.94 - $89,687.19 annually which includes a 6.6% Temporary Market Adjustment*
Close Date
2/15/2024
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Social Dev & Poverty Reduction
Ministry Branch / Division
Service Management Operations
Job Summary
Contribute your valued expertise in strategy, design and service delivery to this fast-paced opportunity
The Ministry of Social Development and Poverty Reductionfocuses on reducing poverty, creating opportunities, and increasing inclusion. The ministry provides strategic leadership and quality services that empower British Columbians to share in the province's prosperity, with a vision to participate fully in their community and to reach their full potential.The Information Services Division are technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family. The division also provides IM/IT resource planning, decision-making, project and issues management, security and privacy functions, and desktop support.
First and foremost, this position is a people leadership role that serves as a senior member within the team, and ensures projects and processes are obtaining the desired outcome. The Senior Service and Request Analyst will be responsible for identifying inefficiencies, making recommendations, and assisting in their implementation.
Job Requirements:
- University degree in Business, Computer Sciences or a related discipline and a minimum of 1 year *related experience; OR
- Diploma in Business, Computer Sciences or a related discipline and a minimum of 3 years of *related experience; OR
- An equivalent combination of education and experience may be considered.
*Related experience must include:
- Experience providing customer support services in an information technology environment or helping end users to use and understand computer application software.
- Experience directing the work of others on a project or ongoing basis.
- Experience working in an IT help/service/support environment.
- Experience with problem determination, troubleshooting and problem resolution.
- Experience creating and maintaining a knowledge base of operational, technical and procedural documentation.
Preference may be given to candidates with 1 or more of the following:
- Experience working in the Social Sector.
- Two (2) or more years experience supervising staff.
- Two (2) or moreyears experience on a team that provides secure access to multiple systems.
- Experience monitoring queues and identifying trends in available data.
- Experience working with the ServiceNow platform.
For questions regarding this position, please contact Jimmy.Uggal@gov.bc.ca .
About this Position:
This position can be based in any Social Development & Poverty Reduction office. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
Flexible work options are available; this position may be able to work up to 3 days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies within Service Management Operations.
Employees of the BC Public Service must be located in BC at the time of employment.
Please refer to MyHR for more information on Temporary Market Adjustments .
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.
Additional Information:
CRC - A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Category
Information Management/Information Technology
