It Field Technician

Ensuring the well-being of our employees is our priority. We offer competitive work conditions and social benefits to our employees and their families:

• Highly competitive salaries;
• Annual bonus program;
• Comprehensive group insurance from day one;
• Defined contribution pension plan with employer participation;
• 17 vacation days from the first year completed;
• Employee and family assistance program;
• Service recognition program;
• Free parking.

Job Summary

Under the supervision of the IT Technical Team Leader, the IT Field Technician is responsible for providing technical support on-site for a range of computer issues, specifically focusing on equipment for both outdoor and indoor use. This position involves proactive identification, research, and resolution of technical problems, requiring a quick response to telephone calls, emails, and user support requests.

Key Responsibilities

• Responsible for the installation, repair, and maintenance of both outdoor and indoor IT infrastructures at terminals such as networking, kiosks, and cameras;
• Effective management of service calls, ensuring rigorous follow-up until complete resolution;
• Ensuring the optimal daily operation of applications and computer hardware;
• Diagnosing and solving hardware and software problems across all equipment managed by the IT department;
• Completing any other related tasks assigned by supervision.