It Support Intern

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Global Technology Services (GTS) is accountable for the operation of Canada's two systemically important clearing houses (CDS and CDCC) and, as a shared service organization for TMX, it also provides services that support TMX businesses in meeting their objectives. In this regard, GTS provides the Firm's Technology, Information Security, Enterprise Risk Management, Integrated Operations, Project Management, Vendor management and Innovation services.
IT Corporate Services is a specialized division of Global Enterprise Services, focused on supporting enterprise-wide tools, applications, hardware, and infrastructure related to users and their day to day business line activities. IT Corporate Services manages technology in our internal office space, the TMX Broadcast Center. IT Corporate Services manages user experience through the IT Support Center, the Desktop Support team, the Executive Services Support team as well as Printing and Video capabilities in all our office meeting spaces.
Reports to: Senior Manager of Enterprise Desktop & User Experience

Key Accountabilities:

• Collaborate with the Windows 11 project team to replace all incompatible devices

• Image, configure, and deploy laptops, desktops, and cell devices for end-users

• Log calls in ServiceNow and open incident tickets on behalf of the end users

• Work with a variety of enterprise applications including (but not limited to) Google Cloud Apps, ServiceNow and Microsoft Office Suite

• Perform IT equipment desk move

• Update inventory assets

• Helping the team with providing any other enterprise support

Must haves:

• Working towards a degree/diploma in Information Security/Technology

• Excellent communication and customer service experience

• Good imagination and creativity in developing solutions and troubleshooting

• Experience with the following: desktop, laptop computer, tablet, cell phone, Google Suite applications (Gmail, G+, Docs, Sheets)

• Experience with Windows 10/11 Operating System

• Ability to perform physical tasks such as lifting heavy equipment

• Team spirit - collaborates with all stakeholders

• Attention to detail and multitasking

Note:

• 4 month Co-op / Internship: April 29, 2024 - August 30, 2023​

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.