It Technician (12 Month Contract)

Position Overview

The IT Technician is responsible for the operational activities related to the Help Desk system. First point of contact for customer requests. Through various interactions (e-mail, telephone, walk-in, etc), the individual will process these requests through the complete cycle.

The IT Technician’s responsibilities will include, but are not limited to the following:

• Responsible for configuring and deploying of IT equipment using the standardized tools
• Responsible for the administration of the supported software portfolio, which includes tracking of software licenses, versions and patches.
• Maintaining in-depth, technical knowledge of the infrastructure's components, capabilities and associated diagnostic/troubleshooting/management tools.
• Administer access to infrastructure components, by monitoring, enabling and limiting access, to ensure the integrity, privacy and security of the service and associated data.
• Execute project leader duties through all phases of the project life cycle
• Produce technical documentation for new and existing infrastructures.
• Communicate and disseminate information, through written reports and group presentations, to inform customers of issues/opportunities affecting the infrastructure
• Coordinate the day-to-day activities of outsourcing partners by setting priorities, delegating and reviewing the quality of work, to ensure continued availability of IT Service Catalog.
• Enforce and educate user community of IT security policies as defined by the site, the division, and the corporation
• Responsible for providing overall support for the underground & surface iPhones used for site wide communication with Microsoft Teams & PowerApps.

Qualifications

The ideal candidate will possess:

• Related post-secondary education.
• Fully qualified level role with 1-3 years of directly related experience.
• Working independently and within a team with minimal supervision
• Collaborate cross functionally at all levels within the business.
• Results oriented individual with strong analytical and problem solving skills who thrives working in a fast paced environment
• Effective verbal and written communication skills and able to work occasionally outside of normal business hours.
• Bilingual in French and English would be considered an asset.

We offer a competitive wage and bonus plan complemented by a comprehensive range of benefits. Candidates must ensure that progressive, sustainable improvements within the department are consistent with business objectives and our health, safety, environmental and community policies.

Kidd Operations is an equal opportunity employer and is committed to protecting the privacy of personal information. Information will be used for recruitment and employment purposes only. We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Job Type: Fixed term contract

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Work Location: In person