It Technician

Job Description

Local computer repair company looking to add a new member to the team. We specialize in residential computer/mac repair and cell phone/tablet repair.

Responsibilities

• Interact with the general public in person, over the phone, through email and chat systems
• Supporting a wide range of hardware and software including Windows, Mac OS, iOS and Android
• Regularly follow up with clients regarding status of repair
• Effectively communicate technical issues in a manner that customers can understand
• Repair various makes/models of smartphones and tablets (Android and iOS)

Requirements

• In-depth knowledge of various software including MS office, Windows, Mac OSX
• Good working experience of end-user IT support and knowledge of IT systems (PC, Android, iOS, Mac)
• Strong understanding of both Mac and PC operating systems (including older versions)
• Strong interpersonal skills and comfort dealing with the public related to technical issues
• Working knowledge of Wordpress CMS an asset
• The ability to research and analyze key information in a timely fashion
• Strong communication skills and ability to remain calm in stressful situations
• Bilingual in both English and French considered an asset
• A valid driver’s license

Experience

• Repairing iMac devices including screen disassembly
• Hard drive replacements on windows and mac OS - including cloning
• Replace phone screens, batteries and other internal components
• Install Mac OS on various mac devices
• Install Windows 10/11
• Transfer data from device to device
• Ability to properly diagnose technical issues with Windows and Mac

Job Type: Part-time

Salary: $22.00-$25.00 per hour

Expected hours: 15 – 25 per week

Schedule:

• 8 hour shift
• Weekends as needed

Application question(s):

• Have you ever disassembled a Macbook?
• Have you ever disassembled an iMac?
• Do you know how to install Mac OS?
• Do you know how to install Windows 10/11?

Experience:

• computer repair: 1 year (preferred)
• mobile repair: 1 year (preferred)

Language:

• French (preferred)

Work Location: In person