Medical Receptionist

Job Summary:

• The Receptionist plays an essential role in all our journeys by ensuring that our patients, physicians, and coworkers receive reliable, accurate, and compassionate care.
• We expect that as the first point of contact in clinic you will enter each interaction with respect and dignity by providing every patient with clear, detail-oriented care that is timely and accurate.
• It will be your responsibility to check patients in for appointments, manage patient documents, and ensure that all front desk responsibilities are met at all times, as well as ensuring a smooth flow of patients and clinic personnel.

Medical Receptionist duties and responsibilities:

• Answer phone calls and direct callers to the right person when needed
• Provide assistance to patients when they arrive at the office
• Store medical information (test results, patient documents) in the EMR
• Ensure patients understand office policies
• Process payments
• Schedule appointments based on doctor availability
• Call patients to remind them of upcoming appointments and follow ups
• Light housekeeping duties

Knowledge, Skills, and Abilities:

• Ability to work as a team member or independently
• Self motivated
• Ability to work in a fast paced environment
• Excellent communication skills – verbally and written
• Excellent communication, interpersonal skills, and computer skills
• Pleasant interpersonal skills
• Personal skills which include attention to detail and accuracy
• Ability to interact with patients in a tactful and courteous manner
• Willingness to adapt to new polices and procedures
• Knowledge of office routines, schedules, and protocol

Experience:

• With a year experience (asset), or previously served in a customer service role or worked as an Administrative Assistant.
• Basic understanding of medical terminology is an asset but not mandatory
• Use of Accuro EMR

Job Type: Casual

Salary: From $15.00 per hour

Expected hours: 8 – 16 per week

Experience:

• Medical Secretaries & Patient Registrars: 1 year (required)

Work Location: In person