Member Services Coordinator

Who We Are

ICBA Alberta is a chapter of the BC-based Independent Contractors and Business Association, the largest construction association in Canada with more than 4,000 clients and members to whom we provide advocacy, training, mental health and wellness programs, as well as group benefits which support nearly 170,000 people across the country.

We are champions of construction – the men and women who help build Alberta and Canada, and the leaders, entrepreneurs and investors who take risk to create the jobs and opportunities for the over 20,000 open-shop construction companies in Alberta who employ nearly 200,000 Albertans.

While only a year old in Alberta, ICBA has nearly a 50-year history in British Columbia providing best in class services to merit construction companies - most recently we became the number one sponsor of apprentices, including female and indigenous apprentices, in BC. We’re excited to be bringing that expertise and commitment to excellence to Alberta.

In addition to our public policy advocacy work and training services, ICBA Alberta also provides an award-winning wellness offering. This is coupled with our group benefits division which is one of the fastest growing independent platforms in Canada.

ICBA has a progressive approach to recognizing and rewarding our employees and values dedication, determination, and teamwork and as we strive to provide an exceptional member and customer experience. We are committed to helping our people turn ambition into achievement by providing a work environment that is second to none.

The Opportunity

As a Member ServicesCoordinator for ICBA Alberta, based in our Calgary office, you will report to the President. This position supports all of our activities in Alberta with a focus on delivering services and events to existing and potential members.

You will proactively engage in administering and managing events and communications for prospective and current members, as well as supporting related activities with our sales and account management personnel. The successful candidate will possess both administrative competency and creative initiative to participate in a dynamic team environment.

Responsibilities

• Assisting the President and other ICBA Alberta team members in delivering top-notch services and events to our existing and prospective members and clients.
• Secure appointments and schedule meetings with existing and potential members on behalf of the President.
• Coordinating ICBA Alberta events, including scheduling, calling for quotes at venues, event design layout, menu choice, set up, task lists, creative marketing, supplies inventory and delivery, tracking attendees and after-event follow up.
• Coordinating member communications, including but not limited to email, social media, website and data-base management.
• Answering and responding to in-bound phone calls.
• Greeting and directing guests arriving at the office.
• Tracking statistics and creating reports.
• Other tasks and administrative duties as required.

Requirements

• Ability to prioritize and multi-task in a fast-paced environment.
• Organized and resourceful, with a strong attention to detail.
• Strong written skills
• Enthusiasm to meet with and speak with construction association members
• Strong Microsoft Office and related software skills.
• Entrepreneurial spirit and a competitive desire to contribute to team goals.
• Eager to contribute, learn and grow in a high-profile organization.
• Open to opportunities to expand role, and learn about the various departments in the organization (training, wellness, workforce development, group benefits, advocacy)
• Familiarity with mainstream social media platforms is an asset (Twitter/X, Facebook, LinkedIn, Instagram, etc.)
• Familiarity with website management (posting content) an asset

Rewards

• We offer a competitive base salary, team bonus, a comprehensive benefits package, an employee wellness program, matching RRSP contributions, and we encourage professional development and pursuing learning opportunities as part of your personal and professional growth.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Wellness program

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person