Operations Manager

Role Details

- Job Type: 35 hours/week (Flexible)

- Start: ASAP

- Salary: $27.47 - $32.96 per hour

- Location: Calgary, Canada (Work from home, but local travel necessary)

- Hours of work: The nature of our services requires a time commitment that may vary weekly to support move planning and execution. While we strive to provide some scheduling predictability, the successful candidate must be willing to embrace flexibility within their working hours. If you are adaptable to the fluidity of this role, then this would be the role for you.

- On-call hours: The candidate must be open to on-call responsibilities during some evenings and weekends.
- Please note: an 'on call' shift means that the work isn't continuous; it's more a matter of answering urgent messages within a set time frame during your shift.
-

About this Role

Shelter Movers is hiring an Operations Manager to oversee all moving and storage services offered to survivors of violence within the local Chapter. Reporting to the Chapter Director, the Operations Manager will collaborate closely with the local leadership team to ensure seamless operations. Responsibilities include supervising/supporting teams of paid staff/ volunteers, cultivating relationships with shelters and operational partners, and managing projects.

This role requires a proactive approach to policy and procedure adherence and documentation, as well as a readiness to engage in frequent moves. The ideal candidate demonstrates adeptness in navigating Shelter Movers' dynamic environment. This includes comfort with unpredictability, and a proven ability to actively participate in the development of local initiatives, contributing to the organization's growth and sustainability.

About Shelter Movers

- A national charitable organization that provides no-cost, trauma-informed moving and storage services to individuals and families fleeing abuse. Shelter Movers is the only service of its kind in Canada.

- Volunteer-powered, Shelter Movers currently operates chapters in Greater Toronto, Ottawa, Montreal, Nova Scotia, Vancouver, Waterloo Region, Moncton, Calgary, and Edmonton!
-
- Since 2016, Shelter Movers has completed over 6,000 moves, transitioning women and their children to lives free of abuse.

Who will love this job?

- A caring, compassionate and competent individual who understands the intersectionality of challenges faced by women and particularly survivors of abuse in the local community

- An ally wanting to play a tangible role in breaking the cycle of gender-based violence in Canada.

- A changemaker looking to create a meaningful impact for families experiencing abuse

What you’ll be responsible for?

- Supervising and supporting the Intake, Move Coordination, Scheduling, and Lead Movers team supervisors
- Developing and maintaining relationships with shelters and other referral agencies by delivering informational presentations, as well as conducting regular check in with agencies routinely and directly addressing concerns when they arise
- While on shift, being available by phone and on Slack to Intake, Move Coordination, Lead Mover, and Scheduling teams to discuss any urgent operational issues & support in planning for all moves on the go
- Maintaining relationships with operational partners (i.e. vehicle rental companies, storage companies, security companies, translation services, pet fostering) by delivering informational presentations, checking in with company managers routinely and directly addressing concerns when they arise
- Chairing regular local Operations team meetings with supervisors and any other relevant staff to review the current status of current moves, storage, staffing, partnerships etc. As well as to address any operational concerns
- Meeting regularly with Chapter Director & Regional Operations Manager/ National Operations Director to provide critical updates, reports, and statistics where necessary to demonstrate the effectiveness of current operational policies and procedures
- Managing ongoing and temporary projects (i.e student placements) as needed
- Working closely with local Volunteer Services Manager to coordinate recruitment efforts relevant to the Operations team (i.e. all Admin Volunteer roles & Mover/Driver roles), including identifying operational roles and creating appropriate job descriptions
- Updating local sections of the operational manuals and documentation for Intake, MC, Scheduling & Lead Movers as needed
- Available as a backup to any local operational roles as needed, including on moves

The ideal candidate

- Possesses project/ customer service and team management experience.
- Demonstrates strong communication, problem-solving, and critical thinking skills.
- Exhibits a very strong commitment to the role and organization, reflecting passion for the mission.
- Takes initiative and is capable of leading, motivating, and developing/training team members.
- Maintains a robust ethical foundation and consistency in work.
- Approaches work with attention to detail and is process-oriented.
- Adaptable, flexible, and creative in finding solutions; remains calm under pressure and adjusts plans as needed.
- Displays strong administrative skills and experience.
- Is comfortable with multi-tasking and excels in project management.
- Engages in community outreach and relationship building.
- Brings conflict resolution skills to foster a positive working environment.
- Maintains a supportive, approachable, trauma-informed, anti-racist, anti-oppressive, client-centered, and inclusive communication style.
- Possesses knowledge of the Violence Against Women and Gender-Based Violence sectors, with specific familiarity with women's shelters as a strong asset.

Perks at Shelter Movers:

- Health/Dental Coverage
- Phone Stipend
- Employee Assistance Program
- Discounted fitness membership
- Parental Top-up
- Paid time-off

Note that the successful candidate will be subject to the successful completion of a criminal background check and reference check.

Equal Opportunity Statement

Shelter Movers is an equal-opportunity employer. We welcome applicants from all backgrounds without regard to age, colour, race, sex, religion or belief, national or ethnic origin, sexual orientation, gender identity or expression, marital status, family or parental status, genetic characteristics, or physical or mental disability.

We provide employment accommodation in accordance with provincial legislation. To request a reasonable accommodation, contact careers@sheltermovers.com

Job Type: Full-time

Salary: $27.47-$32.96 per hour