Address
Form of work
Salary- proficiency in Arabic, Urdu, or Somali is an asset
City Operations Manager Job Description
Job Title
City Operations Manager
Job Status
Full-Time
Reports to
National Manager
Location
Nisa Homes Edmonton
Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community?
What is Nisa Homes?
Working from a holistic, culturally, and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance with the goal of helping residents attain long-term independence and self-sufficiency.
What you’ll do:
As City Operations Manager, you manage relationships with all stakeholders including our clients, front-line team, management and senior leaders to champion the mission and vision of Nisa Homes.
Team Management: You can
- Work with all stakeholders to develop trust, learn, and embed their knowledge into successful client transitions.
- Oversee daily team operations and set monthly goals.
- Monitor team performance and lead team-building initiatives.
- Resolve conflicts and maintain a positive work culture.
- Work collaboratively and constructively with a diverse team, especially when you hear ideas that you disagree with.
- Assist HR department with recruitment, training, and performance management.
- Provide feedback through formal supervision.
Program delivery: You will
- Organize in-house activities and support client needs in collaboration with relevant stakeholders.
- Procure, supervise and train volunteers and / or placement students.
- Be flexible in adapting your approaches and methods to the needs of unique or urgent situations in the Home
- Coordinate casework management with referrals and advocacy.
- Manage budgets and suggest ways to optimize and leverage funds across related projects and activities
- Respond promptly to emails and intake calls.
Administrative & Reporting: You will
- Submit monthly financial reports and generate reports on key performance indicators
- Attend employment-related training and meetings on a regular basis
Outreach: You will
- Build positive relationships with community partners and attend meetings and focus groups. (representing Nisa Homes on local committees and partnerships)
- Stay informed about abuse and violence issues.
- Facilitate networking and collaborate with external partners on various research /partnership projects.
- Research funding opportunities.
Supplies, Inventory, and Donation Management: You will
- Manage and maintain inventory of donations, groceries, and household items.
- Coordinate with donors and ensure appropriateness of donations.
- Organize, label, store, and inventory donated items.
Facility Maintenance: You will
- Ensure the safe operation of the house.
- Coordinate maintenance requests and liaise with external contractors.
- Maintain a list of service providers for maintenance work.
What you’ll bring to the team:
- Communication skills and active listening
- Passion for uplifting and supporting women.
- Respect for clients' values, beliefs, culture, and choices.
- Resilience & Positive Attitude
- Reliability, flexibility and adaptability
- Emotional Intelligence & Conflict resolution skills
- Strong critical thinking skills
What we're looking for
- Education and/or training in a related field: degree or diploma in a human or social service field with ~ 2 years of management experience.
- Experience and/or knowledge related to issues of poverty, socio economic inclusion, and financial empowerment & relevant policies, and legislation.
- Access to a reliable vehicle is a must.
- Self-awareness and commitment to personal wellness.
- Empathy and client-centered approach with an Understanding of abuse dynamics and power & control.
- Good interpersonal skills for diverse cultural backgrounds.
- Knowledge of social issues affecting women.
- Sensitive to the diverse needs and challenges faced by people living with low incomes, including but not limited to newcomers, members of racialized communities, and people living with disabilities in Canada
- Computer literacy, including Excel and email skills.
Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.
