Operations Project Administrator

Adecco is currently hiring for a temporary, full-time Operations Project Administrator in Toronto, ON to work for one of our reputable clients. Get your foot in the door with our client, who values growth for its employees and has a friendly working environment.

• Pay rate: Up to $24/hour

• Location: Toronto, ON

• Shifts: Monday to Friday | 8AM - 5PM

• Job type: Temporary | Full time

Responsibilities:

• Assisting special projects and regular operations and acting as an additional representative to each local U.S. embassy

• Participating in the customer relationship management meetings while ensuring adherence to the contract and local laws

• Working with local consular staff to understand service issues/improvements

• Receive and Resolve level 1 complaints received from the Mission and provide solutions within the scope of the contract

• Covering for greeters planned and unplanned absences as needed and receiving training in areas concerning US visa law

• Ensuring contractual compliance, fraud prevention, and security procedures are being followed

• Overseeing call center & helpdesk quality, perform quality control checks/call monitoring, etc.

• Providing first line of support and training on greeter equipment issues (Tablets, printers, computers, etc.).

• Preparing operational & quality reports and analyzing results and suggests continuous improvement measures

Qualifications:

• Bachelor's degree (in Business, Computer Science or Technology preferred but not required)

• Minimum 1-year of working experience (customer facing preferred)

• Must be fluent in English (speak, read, write) | French is an asset

• Excellent communication skills and advanced Computer Literacy (MS Excel Formulas and Macros) is considered a plus

• Self-starting individual with the ability to learn new skills management techniques and procedures

• Must be able to obtain and maintain RSO local certification and/or US Department of State (background check)

Don’t miss out on this Operations Project Administrator job in Toronto, ON. Apply now and you will hear back from an Adecco Recruiter soon.