Patient Care Coordinator

Island CPAP is part of Canada’s largest independently owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across Vancouver Island. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

We are currently seeking a Patient Care Coordinator to join our team in Nanaimo, BC.

The successful candidate will work collaboratively with other administrative staff and various CPAP Clinicians across the company and its sister brands. This position is considerably varied and complex. The candidate is expected to act professionally, demonstrate initiative, and exhibit good judgment. This position interacts regularly with patients, health care professionals and physician offices; exceptional customer skills are required.

Main duties of the role:

• work independently and collaboratively with other office staff and company locations
• coordinate and schedule appointments with patients
• manage paper and online file systems and databases
• billing extended health companies; issuing invoices; following up with payment
• explain, download, review and track all sleep apnea testing / processes
• prepare reports, faxes, and follow-up for testing
• manage inventory and ensure cleanliness of medical equipment

Qualifications:

• ability to multitask, prioritize and work under pressure
• interpersonal and organizational skills, excellent verbal and written communication with accuracy and attention to detail
• ability to work both independently and as a team member
• exceptional computer & data entry skills
• experience in medical/other office administration an asset; no prior knowledge of Sleep Apnea is required
• additional languages are an asset

Dedicated to representing the communities in which we live and work, we embrace diversity throughout our organization and encourage members of equity groups to self identify during the application process. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job Types: Part-time, Permanent

Salary: From $20.00 per hour

Expected hours: 24 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application question(s):

• What are your salary expectations for this position?

Experience:

• customer service: 1 year (required)
• administrative: 1 year (required)

Work Location: In person