Program Assistant

Applications are invited for the regular position of part-time Program Assistant in the Workforce Development & Community Partnerships Division. The starting salary is $28.44/hr for up to 24 hours work week. Additional hours may be required at peak times during the year such as start or end of term. The position is located at the Daniel J. Patterson Campus.

Reporting to the Project Manager, Immigrant Language Training Programs, the successful candidate will support and assist the Project Manager with the integration of newcomers entering Niagara College to participate in Immigrant Language Training Programs. Working closely with the Project Manager, the Program Assistant will support the implementation of programs and coordinate logistics, resources, and communication channels to ensure the smooth delivery of programs and services.

Responsibilities include, but are not limited to:

• Act as the primary point of contact for external and internal stakeholders within the community
• Provide comprehensive program knowledge to current and prospective newcomers interested in the Immigrant Language Training Programs
• Provide exceptional client service and support through email, face-to-face, and telephone inquiries
• Maintain and organize case files for students and employers
• Arrange and assist with program admission interviews, scheduling, and evaluation process
• Participate in program orientation activities
• Represent the Immigrant Language Training programs at functions, both externally and internally (community events, advisory committees, employer events, associations, etc.). Assist in the coordination of job fairs and employer events

Qualifications:

• Two (2) year diploma in Business, Social Sciences, Social Service Worker, Humanities, Applied Health, Mathematics, Science or related field of study
• Minimum two (2) years experience working with newcomers or diverse client groups
• Excellent customer service, communication, interpersonal and organizational skills
• Knowledge of community services, labour market, occupational requirements, and other resources
• Strong problem-solving skills and ability to reach a resolution in difficult situations
• Must have a valid driver’s license and daily access to vehicle

Close Date: April 5, 2024

We also provide a balance of on-campus and remote work through our recently introduced Remote Work Policy. As a place-based organization all positions will involve some degree of on campus work.

If selected for an interview, candidates must present proof of education (original transcripts/credentials).
Note: Credentials obtained outside of Canada require an evaluation to determine the Canadian educational equivalence. This evaluation must support the educational requirements for the position as a condition of employment. For further information, visit: World Education Services http://www.wes.org/ca/.

While we thank all applicants, only those selected for an interview will be contacted.

Niagara College is strongly committed to diversity and inclusion within its community. We offer an inclusive work environment and welcome applications from all qualified individuals who feel they can further enhance campus diversity and equity efforts.

If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.