AddressDescription
As the face of the care home, and the first point of contact for residents and visitors, maintaining a high level of professionalism is very important. The Receptionist will be responsible for a wide variety of administrative office duties. This includes greeting clients, creating a comfortable, professional, and welcoming environment for people in the waiting area, answering visitor inquiries, directing clients to their appointments, answering incoming calls, scheduling appointments, assisting the Admin team and staff with day to day tasks, and other duties as assigned. This position requires high attention to detail, organization, and effective communication skills.
Job Duties
Greet clients and visitors.
Answer visitor inquiries.
Answer incoming calls and emails. Uphold strong telephone etiquette to answer questions and direct calls accordingly.
Refer all inquiries to the appropriate individuals across the care home.
Take and record telephone, e-mail, or written messages for staff members.
Type forms, letters, reports, and memos as necessary.
Receive and distribute all forms of paper correspondence.
Organize, maintain, and coordinate office records and files in their proper locations.
Arrange and book meetings and appointments.
Present a positive and professional image of the firm to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
