Remote Technical Support Representative - Overnight (Contract Until August)

You’ll love it here! We are hiring immediately for a Remote Technical Support Representative, which we call a remote services agent, to join our team of passionate technology experts who install, fix, solve, and enhance technology products via phone and chat for clients across Canada!

Join us at Geek Squad (the technical service organization of Best Buy Canada). We are looking for people just like you, to provide help desk and Technical Support to our clients.

As a Remote Technical Support technician, which we call a remote services agent, you are able to:

• Be available to work 24 hours, or more, per week, until August 31, 2024, from the comfort of your own home
• Work between 4 and 5 shifts that are 8.5 hours in length and start between 4pm and 8pm pacific time

As a 24/7/365 business we require flexibility from our agents. Shifts are up to 8.5 hours in length with starts between 4pm and 8pm pacific time. One night of weekend availability is a must.

As a remote services agent, you will create an amazing customer experience in our call center by:

• Identifying and recommending solutions based on customers’ individual needs
• Facilitating the complete solution of product repair, troubleshooting, upgrades, installations, and other services using an online portal and remote desktop software
• Tutoring clients on the proper and optimal use of their products
• Completing training as required to continuously improve the experience for clients
• Having fun while being the best – you believe that positivity drives productivity and work should be stimulating

You come ready with…

• 1+ years of call center or help desk experience
• Experience in troubleshooting and/or repairing clients’ devices
• Completion of high school diploma or equivalent
• Proficiency with English, both verbal and written
• Ability to work 24+ hours per week over 4 to 5 shifts overnight shifts that begin between 4pm and 8pm PST

We ask that your home office comes equipped with…

• A personal computer with monitor, speakers, and anti-virus software (PC must be running Windows 8 or newer, Mac computers must be running 10.13 or newer)
• Subscription to a high-speed, hard-wired internet connection
• A USB or 3.5mm PC headset
• A webcam for team meetings and ongoing training
• A door – Home offices are required to be private and quiet, and not located in your living room

Why you’ll love it here:

• Remote work environment
• Competitive wages
• Employee discounts on awesome tech from day one
• Flexible health benefits and wellness program
• An enthusiastic, fun, and supportive team who you will quickly call friends
• Opportunities to build new skills

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements.

Join our amazing team!

We are looking for people just like you.

Job Types: Full-time, Part-time, Fixed term contract, Seasonal

Salary: $16.00-$19.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Casual dress
• Paid time off
• Store discount
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Work Location: Remote