Sales And Service Advisor

Company description

At Ok Tire we are a team that strives for excellence and premium customer service.
We are a family own and operated business, continuing to grow our team and expand our clientele.

Job description

Position Overview:

We are striving to find candidates with a great positive attitude and a willingness to learn. As part of the front-line staff, this position is responsible for ensuring that all customers are provided with top-notch customer service, consultation, and explanation of required automotive services as well as Sales and scheduling.

Experience in Sales and/or in Automotive is required.

Key Responsibilities:

Front Desk

• Customer Service – ensure that all customers are greeted and welcomed to our shop, offering assistance and information when/if required. Handle any customer complaints and disputes in a professional manner
• Pricing/Quotations – responsible for handling sales, providing competitive quotes on work, looking for parts, writing up invoices,
• Communicate with Technicians invoice details
• Scheduling – coordinate scheduling of mechanical work and repairs
• Invoicing – responsible for ensuring that invoicing is accounted for and appropriate money have been collected/processed
• Cash – handle all payment related transactions
• Front Area – responsible for visual presentation of the front showroom area, making sure that current product is displayed and necessary cleaning/dusting of items

General

• Employees must wear appropriate shirt as provided and ensure they are in a presentable condition (i.e. clean)
• Follow all Health & Safety requirements

Skills/Qualifications Required:

• 2-3 years of automotive experience specifically relating to providing exceptional customer service, job costing, sales, invoicing, scheduling
• Preference given to those candidates who have previous mechanical/tire experience
• Strong interpersonal skills, including the ability to earn credibility and build strong relationships that will serve as an enabler in achieving a profitable business operation
• Excellent written and verbal communication skills, ability to communicate confidently
• Highly organized, attentive to details and strong analytical skills
• Ability to work well under pressure in a fast paced, ever changing high-volume environment
• Intermediate level computer skills required
• Current, valid drivers license
• French speaking would be an asset

Industry: Retail

Benefits:

• Vision care
• Life insurance
• Dental care
• RRSP matching contribution
• Disability insurance
• Flexible schedule
• Store discount

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person