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Job Description
What is the opportunity?
RBC Investor Services Malaysia is a processing centre of operational excellence supporting 10 countries across three geographic time zones. RBC IS Malaysia employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.
As a Senior Administrator, FX Operations you are responsible for day to day processing of RBC Trust clients FX instructions through a dedicated FX Operations (FXO) function which comes under TMS Operations. The team supports the FX Operating model for Trust region. The target is to ensure alignment with TMS Operations - FX Ops strategy and standardize FX service delivery to improve operational efficiencies.
Working Hours – 3pm to 12am / 4pm-1am
What will you do?
Primary Responsibilities
- Perform processing of FX (Pre and Post-Execution on a daily basis: input, verify, validate and settle FX executed by dealing room and sub-custodians.
- Ensure adherence to desk operating procedures, control framework, escalation protocol, risk and regulatory compliance of processing activities.
- Deliver a high accuracy rate and timeliness to ensure superior quality of service to our clients.
- Continuous monitoring of FX Operations team mailboxes and FX confirmations to take swift action on instructions/ queries received and do the required follow ups without delay .
- Work collaboratively with both internal [Front Office(Trading desk), Middle Office and other RBC business units] and external stakeholders [Sub custodians/ agents] to ensure the operating model is robust and the risk is mitigated.
- Perform investigation of FX breaks and provide resolution within agreed timeline.
- Ensure focus on sharing the best practices within the team and reporting weak controls/ slippages to FXO management team.
- Contribute to FX projects and initiatives [through ideas/ suggestions] to help improve process and control
PERFORMANCE EXCELLENCE
- Understand TMS Operations vision, as well as support and reinforce client focused behaviours that contribute to RBC Investor & Treasury Services goals.
- Establish individual goals, driving performance, supporting career development and rewarding individual and team success.
- Cultivate a cross functional and international mindset that puts client best interest ahead of individual and business agendas.
What do you need to succeed?
Must have
- Experience in a Global custody or related financial institution.
- In depth knowledge and experience (at least 1+ years)
- Good written and verbal communication skills
- Ability to use initiative
- Excellent attention to detail
- Good interpersonal skills and networking abilities with sub-custodians and internal departments
- Ability to work as part of a team or alone to achieve collective goals
- Good organisation skills and ability to prioritise workloads to meet tight deadlines
- Able to work under pressure
- Demonstrated supervisory ability
Nice-to-have
- Knowledge of FX products, markets and industry practices (SWIFT)
- FX processing experience/ background
- Milvus system knowledge
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- A world-class training program in financial services
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
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