Senior Coordinator - Insurance Operations

Adecco is currently hiring a full-time experienced Senior Coordinator – Insurance Operations for our client, leading player in the insurance industry committed to excellence and innovation, in Toronto, ON. In this position you will play a key role in overseeing and optimizing our insurance processes.

If you are a seasoned professional with a passion for optimizing Insurance Operations apply today!

• Pay Rate: $31/00/hour

• Location: Toronto, ON (Hybrid role - 3 days in office, 2 remote)

• Job type: Temporary | Full-time | 6-month contract

Here's why you should apply:

• 4% vacation paid weekly

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Provide support to Client Facing Brokers in all aspects of fiduciary accounting discrepancies and queries through the timely and efficient research and investigation of our insurance post placement transactions to allow for accurate closure of AR (receivables from clients) and AP (payables to markets).

• Accounting Queries

• Cash Management Reports

• Current and outstanding documentation follow ups

• Responsible for the completion/ resolution of fiduciary accounting discrepancies and queries per established best practice to ensure the timely completion of our collections and payments lifecycle.

• Timely and efficient research and investigation of our insurance post placement transactions to allow for accurate closure of AR (receivables from clients) and AP (payables to markets).

• Ensure timely and accurate production/processing of:
  o Invoices, accounting queries and related documentation
  o premium and adjustment calculations
  o up to date computer system records
  o current and outstanding documentation follow ups
  o all other documentation (e.g. third party forms)

• Contribute to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives

• Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.

• Processing of complex transactions and resolution of escalated matters within SLA

• Perform step up Team Leader duties on an ad-hoc basis to support Operations team.

• Maintain a basic understanding of the core aspects of relevant Insurance and related legislation

• Support Senior Account Executives/Principals with the development, implementation and management of risk management and insurance programs, which accurately address customer needs

• Work with Senior Operations Services Executive and Operations Services Team Leader to identify continuous improvement opportunities within operational processes

• Build and maintain strong working relationships with internal and external stakeholders.

• Maintain an awareness of the customers business and insurance needs, noting all briefing information provided by Senior Servicing and Broking Manager

• Adhere strictly to the Company's Quality practices and other systems and procedures

• Comply fully with the Company's Errors and Omissions avoidance policy

• Comply with company policy for continuous professional development

• Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other relevant legislation

Qualifications:

• Must be legally eligible to work, and reside in Canada

• 3-5 years previous work experience, with 2-3 years previous commercial insurance experience in an accounting capacity / billing and collections capacity

• Ability to review and understand core commercial coverage / commercial insurance knowledge is essential

• Project Management (ability to establish goals and develop and implement plans of action).

• Ability to interface with colleagues at all levels within the organization

• Clear and concise oral and written communication skills

• Strong numerical skills

• Excellent organization skills - able to prioritize work and meet deadlines

• Excellent interpersonal skills - able to work within a team

•  Comfortable and experience working with technology (solutions)

• Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel

• Insurance knowledge

• Relevant industry practice or Line of Business experience

• Insurance market, clients and accounting skills related to area of expertise

• Proven experience of effective resource and cost management

• Strong leadership qualities

• Strong networking skills

• Strong problem solving capabilities

• Ability to handle complex and difficult negotiations and influence stakeholders

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

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