Service Writer

BMT Group Services | Island Hino, is an industry leader in commercial transport vehicle parts, sales & service. We are Vancouver Island's exclusive dealer for Hino Trucks, Cummins Engines, Alexander Dennis Bus, Spartan Chassis and Denso Parts. We are committed to the success of our people and customers through integrity, diversity, excellence and teamwork. We believe it is our privilege and responsibility to provide our customers with expert solutions and the highest standards of service.

BMT Group | Island Hino is seeking a Service Writer to join our team located in beautiful Sidney, British Columbia. This is a full-time, permanent position and reports to the Service Manager.

The Position

The Service Writer is a vital part of the dealership, and the way it builds open, honest, trusting relationships with customers and other departments are essential to the dealership’s success. The main objectives of the Service Writer is to take ownership of the repair process administrational from conception to completion. This includes control the flow of the work-shop, scheduling, providing estimates and frequent updates to our fleet accounts & invoicing.

What BMT Group brings to the table:

• Competitive wages.
• Excellent benefits package.
• Paid holidays & vacation.
• Employer-matched RRSP.
• Secure long-term employment with consistent full-time, year-round work.
• Excellent opportunities for career advancement.
• Virtual and factory training to further advance your skills and career.
• A great work environment.

Responsibilities:

• This position is responsible for the receipt and flow of all incoming work, communication with fleet customers and constant communication with mechanical Leadhands & department staff.
• Constant communication with fleet dispatchers through portal, email and phone request to obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Must be able to understand, communicate, and evaluate all OEM’s (ADL, Volvo, Allison, Cummins etc.) warranty guidelines, approval processes and policies during the write up and repair process.
• Review and adjust technician job reports and punch times as needed.
• Provide customers with additional estimates for work change orders after initial diagnostics and obtain authorization prior to commencing repairs.
• Liaison with department Manager / Lead Hands on status of vehicle repairs and subsequently contact customer with status changes / promise time as required.
• Ensure vehicles are parked in assigned areas, vehicles are locked, and keys are tagged and properly stored.
• Explain completed work and charges to the customer.
• Ensuring that all repairs are documented, technicians’ comments are descriptive and precise, and that the allotted time is noted prior to closing and billing.
• Processing Invoices
• Providing customers with repair estimates and receiving proper authorizations.
• Working closely with accounting office personnel regarding customer account changes, customer credits, rebilling issues and clearing the sublet accounts when necessary.
• Maintaining and filing all necessary documentation required by the Service Department.
• Maintaining a professional appearance and a safe, clean work environment.

Benefits of Working at BMT | Island Hino

• Financial Wellbeing - Compensation package which includes a competitive salary, employer matched RRSPs & individual and company driven performance bonuses.
• Health & Wellness - Your wellbeing is important to us. That's why you and your family will be well taken care of through our comprehensive extended health & dental benefits package, RRSP contributions, as well as our employee wellness and assistance programs.
• Our culture believes in powering your potential - We provide access to continued training programs and promote growth through hands-on experience in an environment that values curiosity, innovation and developing the talent of the future, today.
• Diversity & Inclusion - We celebrate diverse perspectives, and you will be part of a team focused on building a more diverse workforce to enhance our competitive position and enrich our culture.
• Health and Safety Fundamentals - We believe that a healthy and safe work environment is a pillar of our culture and success, that’s why we champion and promote proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Job Types: Full-time, Permanent

Salary: $75,000.00-$80,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• North Saanich, BC V8L 5V5: reliably commute or plan to relocate before starting work (required)

Experience:

• Service Advisor: 5 years (preferred)
• Customer service: 5 years (preferred)

Licence/Certification:

• Class 5 Drivers License (required)

Work Location: In person

Expected start date: 2024-04-01