Required Position

Full-Time Appointment

Responsibilities

The Student Service Representative will be the face of myLaurentian Hub, a comprehensive model of centralized administrative services with a special focus on information sharing and quality service provided by knowledgeable and courteous staff who support positive student experiences.

Reporting to the Manager of Student Awards, Fees and myLaurentian Hub, the successful candidate will:

• Ensure the delivery of exceptional customer service;
• Resolve student complaints, problems, issues, concerns, inquiries, requests and provide a variety of services to students (prospective, future, current or former) and members of the general public via face-to-face interactions, phone, email, mail, webchat and social media channels;
• Works independently to resolve incoming requests, inquiries and issues, and to provide services;
• Maintains confidentiality;
• Balances a daily batch and cash float according to set guidelines and procedures;
• Processes payments (including payments with cash, credit card, debit card, cheque, etc.);
• Support the development and upkeep of monthly informational Financial Literacy campaigns
• Support the development and upkeep of the Financial Literacy Self-Registration course on D2L, available in both French and English
• Support the organization and development of Financial Literacy events
• Assist with the administration of OSAP and various other federal and provincial loan programs, as well as scholarships and bursaries
• Respond to enquiries and provide assistance to students, faculty and the general public regarding Fees, OSAP, out of province financial aid, bursaries, awards and scholarship. Via face-to-face interactions, phone, email, mail, webchat and social media channels;
• Perform other duties directly related to this position as assigned.

Qualifications

• Undergraduate degree or three-year college diploma;
• One(1) to three (3) years of related experience;
• Minimum 2 years of experience using database software;
• Excellent communication skills;
• Excellent professionalism;
• Strong interpersonal and listening skills;
• Ability to effectively manage large amounts of contacts from various sources, including calls, emails, portal inquiries and in-person visits;
• Ability to quickly learn, maintain, use and understand large amounts of information;
• Excellent problem-solving skills and resourcefulness;
• Excellent multi-tasking and time management skills;
• Excellent costumer service skills;
• Ability to quickly learn specialized computer applications;
• Strong ability to stay focused in a high pace work environment;
• Experience accepting money transactions;
• Experience delivering services related to OSAP and other university administrative services;
• Experience with a CRM system is an asset;
• Ability to work fluently, verbal and written, in both official languages (French/English).

The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.

Apply Now

Applications will only be accepted through our online form.