Support Staff

The Basic Gist:

We’re not your traditional Mexican place. We just happen to think that tacos are a dish best-served fun, with a side of liquor. Welcome to The Mule, where tacos, tequila & bourbon come to party.

We are Hamilton's favourite lunch spot, regular late-night haunt, and go-to destination for a great bite & drink. Our tacos range from classic Mexican to weird-and-wild-you’ve-gotta-try-this.

All of our food is 100% gluten-free and we offer a variety of fare that is sure to satisfy either the most dedicated carnivore or delight your vegetarian and/or vegan side.

What’s An “Other Bird”?

The Other Bird is a hospitality family that includes The Mule & Rapscallion & Co. (Hamilton, ON), Burro (Burlington, ON), The Mule &Hunter & Co. (London, ON), and The Mule (Port Dover, ON).

We are a young, growing, and fun-loving company that believes in providing amazing culinary and service experiences.

The Job:

We are looking for a new Support Staff member to join our team. What is a Support Staff member you ask? You would wear a couple of hats including, host, food runner, busser, barback, expo, and based on your specified role each day your responsibilities can include:

• Being passionate about delivering the best experience through attentive and friendly service
• Greeting all guests as they walk through the restaurant,
• Managing and prioritizing the restaurant waitlist, and ensuring the front door is manned effectively,
• Answering any incoming phone calls and politely answering any questions to the best of your ability,
• Ensuring food is properly presented prior to running it out to a guest,
• Delivering food to tables and ensuring guests have all they need,
• Offering assistance to guests by clearing away dishes, glassware, and refilling beverages as needed,
• Bussing and resetting tables with a sense of urgency,
• Re-stocking service areas throughout the shift,
• Emptying trash and spot sweeps whenever floor needs it,
• Performing opening and closing responsibilities in a timely and detailed manner,
• Offering assistance to guests by clearing away dishes, glassware, and refilling beverages as needed,
• Following all safety and sanitation policies and procedures,
• Contributing to a friendly & cooperative work environment by assisting all other team members as needed
• Receiving direction from The Mule's Management team.

IMPORTANT NOTE: For this current hire, we are looking for someone to mainly focus on high-volume, guest facing jobs (i.e. door greeting, food running, and take out).

The ideal candidate will have:

• Front-of-House restaurant experience, specifically in bar-backing will be an asset.
• Late Night availability (we are open until 2AM every day of the week) is required.
• Weekend availability (Saturday & Sunday) is required.
• Smart Serve Certification is required.

How to Apply:

So, does this sound like you? If so, please respond with your cover letter & resume. We will contact successful candidates to set up an interview.

We look forward to hearing from you!

Job Type: Part-time

Salary: From $16.55 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Supplemental pay types:

• Overtime pay
• Tips

Experience:

• Support Staff: 1 year (preferred)

Licence/Certification:

• Smart Serve (preferred)

Work Location: In person