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SalaryPEC - 17250 Yonge Street - Newmarket, ON L3Y 6Z1 CA (Primary)
POSITION PURPOSE:
Reporting to the Manager, Talent Management and Development, is responsible for providing coordination and technical support to Corporate Learning and Development programs and curriculum, including scheduling, coordinating and evaluating courses; administering and managing training databases and libraries including the Learning Management System (LMS); liaising with facilitators and participants; compiling statistical data and generating reports; and providing logistical support to ensure course success. The Coordinator will also administer the organization’s Employee Recognition platform; administering and maintaining the program and website; preparing program audits, tracking forecasts to enhance the creation of a recognition culture.
MAJOR RESPONSIBILITIES
- Gathers information on courses to be offered each calendar year from facilitators and creates/coordinates information in Corporate Learning calendar and database; schedules training rooms and equipment needed.
- Communicates with other Departments and external partners/vendors to ensure all Corporate Learning opportunities are promoted and coordinated; oversees all aspects of training databases from entering/updating the course calendar information, to tracking the applications, confirming participants, reporting on attendance, cancellations and employees who do not show up, submitting information for billing charge backs and dealing with any issues that arise.
- Greets, registers and introduces facilitators and participants; sets up classroom; distributes course materials; provides technical support for audio/visual equipment set-up and ensures facilitators have everything they need to facilitate Corporate Learning sessions.
- Creates, distributes and summarizes course evaluations, using survey software, per session; reports all concerns/suggestions to the Lead and sends summaries to the facilitators.
- Prepares course material and arrangements including printing documents, preparing packages and booking rooms.
- Coordinates and implements approved recognition initiatives, including administration and technical support of the program website.
- Researches, analyzes, compiles and maintains data; prepares reports and makes appropriate recommendations to management for future planning.
- Gathers information and provides support to identify employee recognition issues, trends and solutions by reviewing best practices from other organizations/conferences/published articles, etc.
- Provides information to support the development of financial plans and budget projections for the delivery of the learning and recognition programs, and monitors and tracks expenditures.
- Assists with the implementation of process improvements including working with the technology vendor on upgrades and process enhancements.
- Assists in the development and maintenance of processes, guidelines and templates.
- Provides information and supports the creation of reports, briefing notes and presentations in accordance with Regional guidelines, formats and templates.
- Communicates and liaises with stakeholders and works to ensure input and representation from key stakeholders is obtained and maintained.
- Liaises with external providers for knowledge sharing and recurring discussions on recommendations for improvement opportunities.
- Implements customer service strategies to ensure that services provided meet Regional standards.
- Assists in the facilitation of presentations on program initiatives to Branch, Department and Regional employees, as directed.
- Provides system administrator training (LMS and Recognition Platforms), as required
QUALIFICATIONS
- Successful completion of a Community College Diploma in Business Administration or related field or equivalent approved combination of education and experience.
- Minimum three (3) years’ coordination and organizational experience in a corporate environment including support in recognition or learning initiatives, event planning and project coordination.
- Good presentation, analysis, report writing/editing and research skills.
- Computer literacy utilizing MS Office software applications and experience entering data and running reports and queries in databases.
- Familiarity with e-learning software, learning management systems (LMS), web-based evaluation tools and/or employee recognition platforms.
Please apply online by 5:00PM EST of the closing date indicated above. We thank all candidates for their interest; however, only those selected for an interview will be contacted via email.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. If contacted for an employment opportunity, please advise if you require Code-protected accommodation.
