Address
Form of work
SalaryDescription
The Team Lead ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests. The Team Lead works closely with fellow team members, Operations Manager, and/or MOD to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.
Key Responsibilities
- Communicate professionally at all times with guests, client, and teammates.
- Provide positive customer service experiences for all Impark customers and clients
- Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.
- Ensure location is operated and maintained to Impark’s company standards
- Immediately respond to reports of accidents, incidents or safety concerns.
- Provide information to customers on long term parking options
- Process cash transactions and deposits
- Daily site inspections and equipment checks
- Correspondence and communication with all company departments as needed.
- Reporting and requesting of equipment servicing/repairs
- Work outdoors, exposed to all weather conditions
- Manage site staff
- Fill in to provide coverage for front line positions, as needed.
- Other duties as assigned by manager
- Wear assigned uniform
- Ability to work independently and in a team environment
Staff Supervision
- Monitoring of personnel to ensure compliance with company uniform and service standards.
- Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action.
- Completion of logs and emails related to position.
OTHER DUTIES:
Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.
Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills, Knowledge and Expertise
- Excellent verbal and written communication skills.
- Customer service oriented.
- Excellent leadership skills.
- Pleasant and energetic personality.
- Ability to multi-task.
- Able to work and thrive in a fast paced environment.
- Ability to prioritize tasks in an ever changing environment.
Benefits
(Full-Time Employee Only)
Medical/Vision
Dental
Life Insurance
AD&D
STD
LTD
Vacation
About Reimagined Parking
The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer, and we value diversity at our company. Reimagined Parking does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Reimagined Parking is an equal opportunity employer, and we value diversity at our company. Reimagined Parking does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
