Veterinary Assistant/Receptionist

Lake City Animal Hospital is a NEW clinic opening in West Bank early 2024, caring for our beloved canine and feline patients. We will be open 7 days a week from 8am-6pm. We are currently looking for part-time and full-time employees.

As a Veterinary Assistant/Receptionist, you will play a vital role in providing exceptional customer service and support to our clients and their beloved pets. You will be responsible for managing the front desk operations, including greeting clients, scheduling appointments, assisting with administrative tasks, and assisting the veterinarian with handling/treatment of patients. Your attention to detail and ability to effectively communicate with both clients and veterinary staff will contribute to the overall success of our clinic.

Join our team of dedicated professionals who are passionate about providing high-quality care to animals. We offer competitive compensation, opportunities for growth, and a positive work environment. If you have a love for animals and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

- Greet and check-in clients and their pets in a friendly and professional manner

-Answer phone calls, schedule appointments, and respond to inquiries

-Maintain accurate records of client information, pet medical history, and appointment details

-Assist veterinary staff with administrative tasks such as filing, data entry, and billing

-Provide excellent customer service by addressing client concerns and ensuring a positive experience

-Attending to patient needs (i.e. administering medications, providing food/water etc.)

-Restraining animals and assisting veterinarians/technicians as needed during examinations and treatments

-Organizing and maintaining the cleanliness of all kennels and working areas

Experience:

-Animal handling skills

-Communication skills

-Experienced in customer service

-Strong organizational skills and attention to detail

-Excellent communication and interpersonal skills

-Ability to multitask and prioritize tasks in a fast-paced environment

-Ability to manage difficult/stressful situations

-Ability to work in a fast paced environment

-Computer skills to maintain medical records

-Previous experience working in a veterinary clinic or animal care setting is preferred

-Familiarity with laboratory procedures and equipment is a plus

Job Types: Full-time, Part-time

Salary: From $19.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Experience:

• Veterinary Assistant: 1 year (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Westbank, BC V4T2L3 (required)

Ability to Relocate:

• Westbank, BC V4T2L3: Relocate before starting work (required)

Work Location: In person