Veterinary Receptionist/Veterinary Assistant

Royal Oak Pet Clinic is seeking a Receptionist / Veterinary Assistant to join our team. We are a locally owned, full-service, small animal practice in Victoria, BC. Candidates should have a professional attitude and be able to work well as part of a team or individually. Experience in customer service and previous animal handling is preferred.

As a Veterinary Receptionist / Assistant, you will be the first point of contact for our clients and their beloved pets. Your primary responsibility will be to provide exceptional customer service and ensure a positive experience for both clients and their furry friends.

Responsibilities will include:
- Greet clients and their pets with a warm and friendly demeanor
- Answer phone calls, schedule appointments, and manage the appointment calendar
- Check-in patients, update client information, and verify insurance coverage
- Collect payments for services rendered and provide accurate receipts
- Assist with maintaining patient records
- Maintain cleanliness and organization of the reception area, with light housekeeping duties.
- Ensure a positive experience for both clients and patients within our hospital

Required Skills:
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to build rapport with clients and colleagues
- Proficient in using computer systems for scheduling appointments, managing records, and processing payments
- Animal handling experience

If you are passionate about animals, possess exceptional customer service skills, and have experience in a veterinary setting, we would love to hear from you. Must be willing to work evenings and Saturdays. We offer a competitive wage (based on experience).

Job Types: Full-time, Permanent

Salary: $16.75-$22.75 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Veterinary: 1 year (preferred)
• Front desk: 1 year (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Victoria, BC V8Z 3E9 (required)

Work Location: In person