Veterinary Assistant/Receptionist

Join our team at Coastal City Animal Hospital!

Are you a compassionate animal lover who thrives in a fast-paced work environment? Are you a dependable, forward thinking individual who’s passionate about delivering exceptional customer service? We’re seeking a dedicated Veterinary Receptionist/Assistant to join our dynamic team at Coastal City Animal Hospital.

What You’ll Do:

Client Interaction:

• Greet clients warmly and assist them with check-in procedures.
• Handle phone calls, schedule appointments, and address client inquiries.
• Provide information about clinic services, policies, and basic pet care.

Appointment Scheduling:

• Efficiently manage the appointment schedule, ensuring optimal utilization of veterinary resources.
• Coordinate with veterinary staff to accommodate emergency cases and prioritize appointments.

Administrative Support:

• Maintain accurate client records and update patient information in the system.
• Process client payments, issue invoices, and handle financial transactions.
• Manage filing systems and organize paperwork to ensure a tidy and efficient workspace.

Communication Liaison:

• Facilitate effective communication between clients and veterinary staff.
• Relay important information to pet owners regarding treatment plans, medications, and follow-up appointments.

Animal Handling Assistance:

• Assist with managing pets in the waiting area, ensuring a calm and controlled environment.
• Coordinate with veterinary technicians for the safe and efficient handling of animals.

Problem Resolution:

• Address client concerns or complaints promptly and professionally.
• Collaborate with the veterinary team to find solutions to client issues.

What We Offer:

• We are an exciting, pet-loving workplace open 7 days a week, offering a dynamic schedule.
• You’ll have an opportunity to work alongside experienced veterinarians and expand your knowledge in animal healthcare.
• You’ll be part of a responsible and dependable team that values collaboration and growth.
• We offer a competitive compensation package and chances for career progression.
• We offer a benefits plan and great employee discounts on veterinary care and food/product.

Your Qualifications:

• High school diploma or equivalent; additional education or training in veterinary office management is a plus.
• Proven experience in customer service or receptionist roles, preferably in a veterinary or medical setting.
• Strong communication skills, both verbal and written.
• Proficient in basic computer applications and veterinary management software.
• Ability to handle stressful situations with composure and maintain a positive attitude.
• Comfortable working with animals and understanding basic pet care principles.
• Compassionate and empathetic towards clients and their pets.
• Organized and detail-oriented with excellent multitasking abilities.
• Strong interpersonal skills and a team player.
• Adaptable to a dynamic and fast-paced work environment.

If you’re ready to make a difference in the lives of pets and their owners, while enjoying a rewarding and fast-paced work environment, apply today! Send your resume and a brief cover letter directly to us at coastalcityanimalhospital@gmail.com.

Job Types: Full-time, Permanent

Salary: $17.50-$19.50 per hour

Benefits:

• Extended health care
• On-site parking
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Nanaimo, BC V9S 0B1: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work weekends/evenings?
• Please tell us what experience or skills you have that might help you in this job.

Education:

• DCS / DEC (preferred)

Experience:

• Receptionist: 2 years (required)

Shift availability:

• Day Shift (required)

Work Location: In person