Veterinary Receptionist, Client Care

Veterinary Receptionist, Client Care

Location: Ottawa, ON

Schedules: Days, Evenings, Weekdays, Weekends

Full or Part-time availability

VCA Canada Ottawa Veterinary Hospital is growing our urgent and emergency care. We are currently expanding our Veterinary Reception, Client Care team!

Responsibilities:

• Create a warm and welcoming environment for our patients and pet parents
• Admitting and discharging pet patients
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

Desired Requirements:

We are seeking candidates with previous veterinary experience. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital.

• 1-2+ years of experience as a receptionist in a veterinary clinic or animal shelter
• Professional verbal and written communication skills
• Ability to answer a multiline phone system and track and schedule appointments effectively.
• Compassionate and professional
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assist the Veterinary staff with various tasks and treatments

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!

• Exceptional career development: there is room to grow here! RRSP Employer 5 % Match Program ; Competitive wages; health/dental benefits with full-time roles 24hrs+); Annual uniform allowance; Referral Bonus Rewards; Opportunities to give back to your community through VCA initiatives; Generous personal pet care discounts; Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process); Extra perks like shopping discounts and cool wellness apps!

Job Types: Full-time, Part-time

Benefits:

• Company events
• Discounted or free food
• Extended health care
• Paid time off
• RRSP match
• Store discount
• Wellness program

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person