Victim Services Assistant Coordinator - Terrace & District Rcmp Victim Services Program

DEFINITION:

Under the direction of the Victim Services Assistant Programs Manager and the operational direction of the Officer in Charge when required, provides direct support services to victims and witnesses of crime and trauma

EXAMPLES OF WORK PERFORMED:

• Providing direct support services to victims and witnesses of crime and trauma;
• Providing crisis intervention, emotional support, information, and referrals over the phone and on site
• Liaise with criminal justice partners including RCMP, Crown Counsel, Probation and the Coroner's office.
• Offer clients involved with the criminal justice system access to court support (including providing information on court process, court orientation, court attendance, and other related duties.
• Attending the scene of police crisis call-outs and providing emotional support to victims and witnesses when required;
• Providing information to victims and witness regarding agencies available to provide assistance and liaising with agencies to obtain services;
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
• Providing assistance to victims in completing Crime Victims Assistance, Victim Impact Statements and other relevant forms.
• Establishing and maintaining client files;
• Performing administrative duties, as required.
• Performing other related duties as required.

MINIMUM TRAINING AND EXPERIENCE:

• Secondary school graduation;
• Completion of a certificate or diploma in the human/social services field preferred or an equivalent combination of education, training and experience;
• Training in crisis intervention, providing support through a trauma informed lens, effective communication, basic counselling skills, or victim service training is preferred;
• Enhanced R.C.M.P. Security Clearance;
• Ability to work independently and demonstrate sound judgment and skill in high stress situations and critical incidents;
• Strong sense of professionalism, non-judgmental attitude and the ability to handle sensitive information in a confidential manner;
• Knowledge of victim issues and an understanding of the Criminal Justice System is an asset;
• Superior organizational, multitasking and time management skills;
• Must be prepared to work flexible shifts and additional hours on an as required basis;
• Computer experience, preferably in a Windows environment using Outlook, Access, Word and Excel;
• Excellent oral and written communications skills including report writing;
• Accurate typing speed of 50 w.p.m.;
• A class 5 BC Driver's License and a satisfactory driving record;
• Reliable transportation for work purposes;

The above statement is a general description of the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.