Key Activities
Complete responsibility for Accounts Receivable procedures for a portfolio of properties including but not limited to:
- To always provide an exceptional customer experience.
- To oversee the resident maintenance and billing processes
- Ensure internal control reports are received timely and have appropriate approvals and ensure compliance to corporate policies
- To ensure leases are accurately completed and are reflected accordingly in the billing system
- Review census for accuracy and timely processing of resident movement (move in’s, move out’s, room changes, rent changes, etc.)
- Apply bank deposits against outstanding resident amounts as soon as information is received
- To calculate resident yearly rent increases and distribute monthly by the due date
- To follow up on resident refunds, current and stale dated
- Timely processing of NSF payments and follow up with the property on payment
- Monitor and track collections activities for all accounts over 30 days
- To prepare monthly detailed outstanding analysis for properties on the top 10 list
- Generate and distribute the properties monthly billing report and EFT in accordance with the set deadlines
- Follow up with properties at month end to have a timely closing of the books
- To establish effective working relationships with management in the homes and provide support and telephone training as required
- Respond in a timely and clear manner to all properties and residents’ queries.
- Update and maintain residents’ securities and last month rent deposits listings in the system
- To proactively identify opportunities to improve receivables processes
- To develop and maintain procedures for receivables processes
- Other duties as assigned by the Manager
Qualifications
Experience:
Functional – Accounts Receivable 4-6 years
Bilingualism is required
Education:
College diploma or University degree
Skills & Abilities
- Strong knowledge of the Accounts Receivable cycle and how it relates to finance
- Knowledge of Microsoft Word and Excel (intermediate)
- Experience in Yardi considered an asset
- Ability to work under pressure and multi-task
- Ability to work independently
- Strong organizational skills
- Strong communication skills
- Strong customer service skills
- Strong attention to detail
- Excellent understanding of the Accounts Receivable Policies and Procedures
- Demonstrates Chartwell’s values of RESPECT