Employment Status: Regular, Full-Time (1.0 FTE)
Program Name: Frozen Meals on Wheels
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On-Call: No
- Responds to any general inquiries including answering telephone calls and ensuring staff, volunteers, clients and visitors are greeted and directed to the appropriate resource in a friendly courteous manner.
- Responds to messages from the answering service as required.
- Answers general inquiries regarding the VON organization with informed and satisfactory responses.
- Prepares all general correspondences, memos, forms, brochures, invitations, reports and other documents as required.
- Assists in the production of materials for delivery service (including collection of material, typing/formatting and photocopying/printing) and in standardizing processes and forms.
- Manages filing systems for all client, personnel and general files, ensuring accuracy, security and confidentiality.
- Inputs relevant information and produce reports, statistics and data as directed for the efficient operation of the function.
- Orders supplies, receives and maintains an inventory of required supplies
- Performs other duties as assigned.
- Communicates regularly and follow up with team members and managers.
- Post-secondary education in office administration, office information technology or a related field or related relevant experience
- Proficiency in Windows OS and MS Office Suite programs
- Experience with scheduling software and Cognos is considered an asset
- Experience with a unionized environment is considered an asset.
- Excellent oral and written communication skills
- Strong organizational skills with an ability to prioritize and multi-task
- Excellent customer service skills
- High level of accuracy and attention to detail
- Able to work both independently and within a team
- Ability to maintain confidentiality at all times
- Criminal records and vulnerable sector check
- The use of Personal Protective Equipment (PPE) may be required