Aquatic Facility Manager

Simple. Inclusive. Natural. Social

We are hiring for the role of Spa Pool Operator

Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

View our Experience: https://vimeo.com/user83317660/workforkns

Achieving Excellence

As the Aquatic Facility Manager, you will be responsible for ensuring the efficient operation and upkeep of all facilities and equipment within the spa environment. Your primary focus will be on managing the maintenance of buildings, equipment, and systems to uphold the highest standards of safety, functionality, and aesthetics. You will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.

Qualifications

• Facility Management
  • Leads the management of spa buildings, including all equipment, refrigeration, HVAC, plumbing, water treatment, electrical, and life safety systems.
  • Maintains open and transparent communication with General Manager, KNS Management, and PKML Management regarding facility maintenance, closures, contractor services, preventative maintenance plans, and any other relevant updates.
  • Provides support and coverage for front-line absences and supports the Engineering Team in the absence of the Chief Engineer.
• Team Leadership
  • Directs and supervises the Pool Operator/Facility Maintenance Team, ensuring that team members carry out day-to-day maintenance tasks effectively.
  • Plays a key role in recruiting, selecting, training, and managing Pool Operation/Facility Maintenance staff members.
  • Manages performance, performance reviews, scheduling, payroll, and purchase orders.
• Preventative Maintenance
  • Develops and implements a comprehensive preventative maintenance program to proactively address issues and extend the lifespan of equipment.
  • Regularly updates and maintains documented records of all equipment, including monitoring and tendering of service contracts.
  • Identifies organizational objectives and prioritizes initiatives to improve pool operation and maintenance processes through ongoing evaluation and problem-solving.
• Safety
  • Champions safety at all times by engaging with highly qualified and quality-oriented suppliers and adhering to established safety protocols.
• Our Ideal Candidate
  • Completes work processes and checklists that seamlessly support the Core Value of Quality: We are committed to achieving excellence and upholding the highest standards in product and service.
  • Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action isdoing what you commit to do in the manner you commit to doing it.
  • Contributes to a collaborative workplace, supporting the Core Value of Family: Relationships are rooted in trust, honesty, respect, and gratitude. One member’s success is the success of all in our family.

Work Perks

• Competitive wages and gratuities
• Resort-wide discounts
• Travel discounts
• 5 Personal Days per year after 90 days of consecutive service
• Benefits plan
• On-site accommodation or commuter allowance
• Discounts on Retail Products and Spa Services

Education & Experience

• A minimum of 3+ years in a leadership role within the Aquatic Facility Management field
• Experience in preventative maintenance, energy management, fire safety, and health and safety
• Must reside on-site for this position.
• Proficient in Windows, PMS, and MS Office applications
• Post-secondary education in a related field is a definite asset:
  • Pool Operations Certification
  • Building Operators Certification
  • Building Maintenance - Level 1 and 2
  • Confined Space Certificate
  • 4th – 5th Class Power Engineer Certificate.

Working Conditions

This role requires flexible working hours, including early mornings, late evenings, weekends, and holidays. Availability for on-call duty is essential. The position involves prolonged periods of standing or sitting, frequent use of communication methods (phone, email, in-person), and manual dexterity for operating tools and computers. Tasks may include bending, kneeling, pushing, pulling, lifting, and exposure to chemicals and noisy environments. Outdoor work in all weather conditions and physically strenuous activities are also part of the job requirements.