Plumbing & Hvac Operations Manager

HVAC Operations Manager

Join Clearview Services as a pivotal Service Manager in HVAC and Plumbing! Lead our dynamic team to exceed customer expectations, drive profitability, and expand our customer base. Your leadership will be instrumental in achieving key performance indicators and advancing our company's growth objectives.

Responsibilities:

·
Daily Operations Mastery: Lead and manage daily operations,
ensuring adherence to company policies and values.

·
Revenue & Profitability: Strategically achieve revenue and
gross-profit plans, setting performance objectives for the team.

·
Team Leadership: Set and monitor performance standards, providing
coaching for sales, technical, and customer service excellence.

·
Supportive Roles: Develop and implement action plans, maintain
staff within budget, and resolve client issues collaboratively.

·
Supervisory Oversight: Manage and coach direct reports, including
Dispatch and Mentor Team Leader.

Qualifications:

·
Experience: 2+ years technical service, 4+ years management
(services preferred), 4+ years customer service (services preferred), sales
experience.

·
Education: High School Diploma, formal sales training.

·
Skills: Customer focus, communication, relationship building,
numerical abilities, coaching, computer literacy, and deep understanding of
company policies.

Performance

Standards:

·
Achievement of sales and profitability objectives.

·
WOW customer satisfaction level for the Service Department.

·
Control of canceled appointments and callbacks.

·
Achievement of minimum staffing levels within budget.

·
Efficient use of company resources.

·
Development of promotable candidates.

Apply now to lead our team towards excellence!

Job Type: Full-time

Salary: $90,000.00-$120,000.00 per year

Benefits:

• Casual dress
• Dental care
• Employee stock purchase plan
• Extended health care
• On-site gym
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• management: 4 years (required)
• trades: 3 years (preferred)

Work Location: In person