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SalaryWe're looking for someone who is passionate about delivering an exceptional customer experience to join our growing team as a Service Advisor. You will play a key roll in fostering relationships with Dealership customers.
Your Key Responsibilities
- Providing exceptional customer service to our valued clients by exceeding their needs and expectations.
- Answering incoming phone calls and inquires related to vehicle servicing.
- Meet and greet customers arriving for service appointments.
- Create quotes and work orders for vehicle repairs.
- Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information
- Provide the clients with regular information and updates regarding the status of vehicle repairs.
- Work with the parts department to determine parts availability and scheduling of future service appointments.
- Complete and close repair orders.
- Advise clients about warranty protections and potential cost savings.
- Review the repair order and service performed with the client after the service has been completed.
- Maintain a current knowledge of warranties and policies.
Your Capabilities and Credentials
- Minimum of one year Service Advisor experience.
- Minimum 2 years’ experience in a customer service or sales capacity, preferably related to the automotive industry.
- Ability to be professional and deliver exceptional service to clients.
- Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers.
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
- Knowledge of PBS computer operating system or similar systems would be considered an asset.
- Must possess a valid driver's license and a safe driving history.
Job Type: Full-time
Salary: $55,000.00-$75,000.00 per year
Benefits:
- Disability insurance
- Extended health care
- Life insurance
Experience:
- Service Advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
