Automotive Service Advisor

Service Advisor - Kelowna Mercedes-Benz

Join a team that truly believes that work/life balance is possible!

Sentes Automotive has three dealership locations in Kelowna: Lexus of Kelowna, Kelowna Mercedes-Benz, and Kelowna Infiniti Nissan. We are a family owned, progressive and dynamic automotive group.

Our Kelowna Mercedes-Benz store is looking for a Service Advisor to join a hard-working team. This position is an exceptional and exciting opportunity within the Service department. We are looking for someone who enjoys working in a team environment but also independently, loves customer service, is mechanically inclined, takes pride in going above and beyond with their work, and is detail oriented. If that sounds like you, this opportunity may be what you’ve been looking for!

We offer a full-time position in a progressive and professional work environment that is full of opportunities and growth potential. As a Service Advisor, you report to the Fixed Operations Manager and your responsibilities will be:

- Ensure customer’s service needs are met and their impression of the dealership is enhanced by explaining the maintenance and/or repairs, timelines, and financial obligations required and arriving at the best possible solution

- Maintain a strong level of communication with technicians to promote the adherence of timelines and cost guidelines

- Positively and proactively work with our clients to guide them through the service experience

- Ensure all processes are followed during customer visit to maximize CSI results

- Ensure client communication is clear, regarding warranty, service issues, timelines, and rates of investment required to maintain their vehicle

Benefits of joining our team:

· Competitive wage ($60,000 - $85,000 per year)

· Dental, extended coverage, and life insurance. Bonus: Employee Assistant Program as part of the benefit package

· Group Retirement Savings Plan (GRSP) matching program

· Vehicle purchase and service discount program

· Fun, healthy, and great work environment

· Company events

· Sentes Academy

Apply TODAY if you have:

· Mechanical knowledge

· 2+ years of relevant experience in an advising role in a dealership setting

· Luxury brand experience a strong asset

· Passion for the Automotive industry

· Ability to prioritize in a fast pace work environment

· Excellence in communication and customer service

· Full time availability

· Valid drivers license

The position is:

· Full time & permanent

· Monday to Friday

· 8-hours shift

See why Sentes Automotive is a FUN place to work:

https://www.sentes.com/employee-testimonials/

We hope to hear from you!

Job Types: Full-time, Permanent

Salary: $60,000.00-$85,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Service Advisor: 2 years (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Ability to Relocate:

• Kelowna, BC V1X 7X5: Relocate before starting work (required)

Work Location: In person