Automotive Service Advisor

Europro Autohaus and ValleyPro Autohouse

Employment Type: Full-time

Career Opportunity: Service Advisor

Reports to: Shop Owner and Service Manager

We are currently looking for an experienced Service Advisor to join our busy team to maintain, manage and organize our customer accounts.

The Purpose & Objective:

The Service Advisor role is prime to the success of our business. The fundamental job of this position is selling customers the recommended services and repairs made by the technicians based on the customer’s needs, goals, and desires. This role also assists in the administrative and customer service aspects of the business

Who Are We:

Europro Autohaus is an independent German and Volvo only repair facility along with ValleyPro Autohouse which is a Domestic and Asian Repair Center. We are committed to bringing the highest quality work and customer service at a fair and honest price. Our goal is to set ourselves apart from the competition by developing a personalized relationship with each of our clients.

Who Are You:

You are organized, energetic, positive and enjoy being part of a team that has a passion for delivering exceptional customer service! You understand that "price is what people pay and value is what they get".

JOB RESPONSIBILITIES AND DUTIES

Primary:

- Sales: Sell repairs and service to customers based on their need’s goals and desires, using company guidelines and best practices.

Secondary:

- Customer Service: Assist customers by answering questions and inquiries over the phone, via email, and in person.

- Administrative: Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts under the direction of the Part Manager and Operations Manager when they need an assistant with this task.

- Other tasks: Fill in on tasks as needed to maintain the flow of the shop. Examples could be: checking out customers, picking up a part, or any other task that can be safely completed which is needed.

Overall:

- Overseeing operations at ValleyPro Autohouse

- Statistical analysis of operations

- Full customer service

- Liaison between Technicians, Operations Manager, Front end Staff and Owner

- Maintaining the computer database

- Estimating

- Sales

- Assist Purchasing department when needed

In addition, the successful candidate will also have the following:

Qualifications:

- Customer Service or Administration Experience: Must have at least 1 year in any customer service or administration-related position.

- Organizational Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.

- Computer Knowledge & Ability: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.

- Communication Skills: Must be able to communicate in English fluently, in both verbal and written form.

- Math Skills: Must possess the ability to count. Must know how to perform basic math functions using a calculator.

- Physical Demands: Must be able to lift more than 15lbs without assistance, must be able to get into and out of various vehicles without assistance. Must be able to drive a motor vehicle with passengers.

Habits:

- Detailed oriented, punctual and organized

- Hard worker with a strong work ethic

- Consistently monitors and follows up to ensure the team delivers on obligations

- Professional Appearance

- Likes to be prompt and on time

- Excellent time management habits

- Daily debriefing to plan for the day

- Addresses issues quickly and effectively

- Even-tempered and patient

Education:

- Minimum high school education required

- Valid driver's license

Compensation:

Competitive salary $65,000 annually (plus the possibility of bonus pay), and room for wage advancement. Benefits include a bonus pay structure, extended medical and dental, 3 weeks of holidays after one year of employment, and 5 paid sick days.

If interested in this position please submit your resume by replying to this ad.

Job Type: Full-time

Salary: From $65,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Experience:

• Service Advisor: 3 years (required)
• Customer service: 3 years (preferred)

Ability to Commute:

• Kelowna, BC V1X 4R2 (required)

Ability to Relocate:

• Kelowna, BC V1X 4R2: Relocate before starting work (required)

Work Location: In person