Experienced Automotive Service Advisor

Are you an Experienced Automotive Service Advisor with a passion for providing exceptional customer service? Are you knowledgeable with ordering and stocking parts into PBS? Do you thrive in a fast-paced environment and have a strong knowledge of automotive repairs and maintenance? If so, Ina Auto Service Center is looking for you! We are currently seeking a full-time, experienced Service Advisor to join our dynamic team.

*Wages based on experience*

Job Responsibilities: As an experienced Service Advisor, your primary responsibility will be to provide exceptional customer service by assisting customers with their vehicle maintenance and repair needs. You will serve as the main point of contact between customers and our skilled technicians.

Your duties will include:

• Greeting customers and understanding their automotive concerns and needs.
• Providing detailed explanations of recommended repairs or maintenance, including cost estimates and timelines.
• Upselling additional services or products that align with customer needs.
• Coordinating with technicians to ensure timely and efficient completion of repairs.
• Ordering and stocking parts into PBS properly
• Communicating updates to customers regarding the status of their vehicles.
• Addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
• Maintaining accurate records of customer interactions and service history.
• Following up with customers to ensure satisfaction and pre-booking for regular maintenance appointments

Requirements:

To be considered for this position, you must meet the following requirements:

• Previous experience as a Service Advisor in an Automotive Service center.
• Strong knowledge of automotive repairs and maintenance.
• Proficiency in using PBS .
• Experience ordering and stocking in parts.
• Exceptional problem-solving and decision-making abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Availability to work full-time, including weekends and holidays if required.
• Excellent customer service and communication skills.

Benefits:

We offer competitive compensation and benefits package, including:

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Paid time off and vacation.
• Ongoing training and development opportunities.
• Employee discounts on services and products.

Job Type: Full-time

Salary: From $45,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Paid time off
• Store discount

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay

Application question(s):

• Do you have experience with PBS software?

Experience:

• Automotive Service Advisor: 1 year (preferred)

Work Location: In person