Address
Form of workAre you a Bilingual professional (French OR Spanish & English) seeking a remote job opportunity? Adecco is currently recruiting for a permanent Bilingual Alert Management Specialist(French OR Spanish & English) position with our client, a global leader in workplace safety based in Calgary, AB.
As theAlert Management Specialist, you will manage safety incidents efficiently and conscientiously from onset through to resolution.
- Location: Calgary, AB OR Fully remote (open to all of Canada)
- Pay Rate: $47,000 / year
- Shifts: Tuesday – Saturday or Sunday-Thursday| Days
- Flexible to work night shift or overtime when exceptionally needed
- Job type: Full-time | Permanent
- Option to work fully remote.
- Stable shifts for better work-life balance.
- Company-provided equipment: laptop, 2 monitors, mouse, keyboard.
- Rapid hiring process.
- Comprehensive company benefits package, full health & dental after three months of employment.
- Overtime paid out over 8 hrs. a day or 40 hrs. a week.
- Growth opportunities in a company with a great culture.
- 2 x 15-minute paid breaks and 1 x 30-minute lunch break.
- 3 weeks paid vacation per year.
- Monitor the safety of our customers' personnel.
- Manage emergency alerts and follow escalation protocols professionally, with efficiency.
- Respond to emergency situations with calm and confidence.
- Provide basic troubleshooting and technical support when an alert is triggered.
- Monitor weather and road conditions where customers are working alone to keep them informed of potential issues.
- Provide excellent customer service.
- Maintain records and prepare reports.
- Must be legally eligible to work, and reside in Canada
- Minimum 5 years of Customer service or dispatch experience
- Fluent written & spoken English is required
- Fluent/native speaker level in written & spoken French OR Spanish is mandatory
- Flexible to work night shift or overtime when exceptionally needed
- Strong computer literacy, experience with Teams and Outlook is an asset
- Clear criminal background check
- Valid First Aid and CPR are an asset
- Consistently demonstrate a strong work ethic to handle a high volume of client interactions with diligence, professionalism, and attention to detail
- Ability to work autonomously and efficiently under pressure.
Lacking the skills for this job? Don’t worry – we’ve got you covered. Click this link https://qrco.de/bdiseH to learn about the Aspire Academy and start your free upskilling journey today.
@@j
CAB0570
