Billing Coordinator

Billing Coordinator

Who We Are

Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services. Our managed services division leverages advancements in utility IT systems to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you. We will give you the tools and support to succeed in our business, wherever you are.

We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Great Place to Work certification, the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

We’re excited to meet you! Learn more about Util-Assist at www.util-assist.com.

What We Need:

The Billing Coordinatoris responsible forsupporting our utility clients with day-to-day meter-to-cash processes and contact centre operations.

What You’ll Do:

• Fulfill daily collections procedures as scheduled in a regulated industry
• Issue reminder letters to customers
• Initiate automated reminder phone calls
• Complete outbound phone calls to customers in regard to outstanding account balances
• Manage meter disconnect and reconnections with third party vendor
• Manage collections related service orders
• Respond to incoming customer inquiries (public and client related) through phone or email
• Input data through manual and automated processes
• Administer reporting through various platforms (Teleworks, consolidated usage, developer listings, customer counts, month end and year end reporting)
• Process and track payment files (PAP, lockbox, web payments, cheques) as required
• Generate daily, weekly, monthly statistics for reporting
• Revise standard operating procedure documents as required
• Participate in ad-hoc projects and other tasks as assigned

What You Will Bring:

Skills

• Strong analytical and problem-solving abilities
• Superb communication and interpersonal skills
• Ability to function both in a self-directed manner and in a team environment
• Effective time and task management skills
• Outstanding customer service skills
• A strong commitment to customer and corporate objectives
• Strong computer skills, proficiency with all MS Office applications (MS Word, MS Excel, MS PowerPoint, etc.)

Knowledge/Education

Experience

• Experience with utility Customer Information System (CIS) applications is preferred.
• 1-3 years’ experience in a billing, accounting or other financial skill set is highly desirable.
• Experience in a billing or customer service role within a utility is an asset.

Working Conditions

• Work-life balance with flexible hybrid working arrangements
• A successful SIN and passport clearance along with a police vulnerability check is required
• In order to satisfy our obligation to provide a safe and healthy work environment and to meet the needs and standards of our clients, the successful candidate will be required, as a condition of employment, to provide proof of full vaccination against COVID-19 in accordance with Util-Assist’s vaccination policy. Util-Assist will comply with its obligations under applicable human rights legislation to accommodate the successful candidate if unable to receive the vaccine due to medical and/or religious reasons, up to the point of undue hardship. Additionally, if the successful candidate does not provide proof of vaccination, Util-Assist will consider whether the inability to provide proof of vaccination was the result of a lack of availability of the vaccine at the time of offer, or because the start date does not allow for vaccination prior to commencing work, and/or the successful candidate's reason for not being vaccinated. Failure to provide proof of full vaccination against COVID-19 may result in an offer of employment being rescinded.

Company Perks

• Innovative Work Environment: Be part of a dynamic and innovative company at the forefront of technological advancements
• Competitive Compensation: Receive a competitive package reflective of your expertise and contributions.
• Career Growth Opportunities: Flourish in a fast-growing organization where your career advancement is encouraged and supported.
• Vibrant Workplace Culture: Experience a fun, social, and award-winning culture where teamwork and collaboration thrive.
• Comprehensive Employee Assistance Program (EAP): Access resources and support through our EAP, including Nutritional Health Coaching, to enhance your well-being.
• Parental Leave Program: option to participate in our top-up program for parental leave.
• Comprehensive Benefits Package: A streamlined and quick enrollment process, with Health, Dental and other benefits covered by the employer.
• Retirement Planning: Plan for your future with our retirement plan, including employer matching, to help you achieve your long-term financial goals.
• Exclusive Memberships & Offers: Access special rates for you and your family for fitness membership, mobile and data plans and vehicle purchase program.
• Birthday Lieu Day: Each year on your birthday, we offer all employees a lieu day (apart from regular vacation & work anniversary day addition) to celebrate your special day your way!

Individuals interested in applying please submit resume and cover letter by:

April 19, 2024

We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.

Util-Assist is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.