Client Service Office Assistant

Join our team!

For the past 25 years, Partners in Community Nursing (PICN) has been dedicated to growing and nurturing the finest community-based health care professionals, while servicing our clients within Durham Region - guided by our vision of client confidence through quality service and innovation.

Summary

We are seeking a motivated individual to join our team as a Client Service Coordinator / Administrative Assistant at our head office in Whitby. Must be able to work Days / Evenings & Weekends and participate in the on-call program. Critical thinking, excellent communication skills and able to multitask will be required for this position, as well as a positive nature and willingness to learn new tasks to enable growth within the company.

Partners In Community Nursing offers our employees flexible schedules, extensive paid orientation and skills development.

Responsibilities:

• In collaboration with the patient/family/caregiver and registered staff, coordinate service delivery ensuring proper skill set, availability, language, and geographical areas are considered.
• Manage incoming phone calls from patients/caregivers/ Home and Community Care Support Services and staff regarding service requests/changes.
• Manage incoming new referrals and frequency changes etc. from contracted providers.
• Provide support to registered staff working in the community.
• Liaise with agency supervisors and staff to communicate patient information
• Automated Provider Reports / Resubmissions
• Tablet set-up
• Other duties as assigned

Requirements:

• Excellent customer service, organizational skills and time management skills
• Advanced knowledge of Microsoft Office and the ability to learn AlayaCare software
• Proficient in Tablets
• Must have a high degree of accuracy and attention to detail
• Must be able to work independently and as a team
• Must have excellent communication skills (both verbal and written) and a professional and pleasant attitude
• Must be reliable
• Maintain confidentiality

Working Conditions

• Interacts with clients, staff, visitors, government agencies/personnel
• Manual dexterity required to use desktop computer and peripherals.
• Sitting for extended periods of time
• Occasionally lift and/or move up to ten (10) pounds.
• Overtime as required

Why Join the PICN Team?

We believe our engaged and committed team is the foundation to our services.

Flexible schedule to respect work/life balance

Extensive paid orientation, training and development

Education Reimbursement

Company events, an active social committee and many more perks!

RSP contributions.

Wonder if you would be a good fit?

You are caring, compassionate and able to build a strong rapport with our clients and their families.

You’re committed to learning and want an opportunity to be part of an amazing, diverse and collaborative team.

We look forward to hearing from you!

PICN is looking forward to hearing from you!

We thank all applicants for their interest however, only those considered for the position will be contacted.

Partners In Community Nursing accommodates the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance.

Work remotely

• No

Job Type: Permanent

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement

Flexible Language Requirement:

• French not required

Schedule:

• On call
• Overtime
• Weekends as needed

Application question(s):

• Partners in Community Nursing has mandated that all employees must be vaccinated against COVID-19 or medically exempt from vaccination effective October 31, 2021. Can you please confirm if you fit into one of the categories above?

Education:

• Secondary School (preferred)

Work Location: In person