Client Service Representative

Reporting to the Location Lead, the successful candidate will lead, motivate, educate, and is responsible for providing an effective Client Service experience across our locations. This individual holds the responsibility of forming and maintaining all client relationships and is on-site for day-to-day operations within the facility.

Key Responsibilities:

• Delivers an exceptional client experience
• Manages calendars, schedules and day-to-day deliverables
• Monitors and coordinates responses to messages received in The Fitness Lab’s general communications inbox and other community inquiries/comments/feedback
• Maintains contact information of The Fitness Lab’s stakeholders and community partners
• Maintains files, documents and centralizes all communications tools under standard operating procedures
• Supports locations with ordering of all inventory product, office and gym supplies
• Other duties as required

Qualifications and Skills:

• Time management
• Exceptional organizational skills
• Attention to detail
• Critical thinker and problem solver
• Adaptability
• Ability to perform tasks of urgency under tight deadlines
• Effective communicator and strong writing skills
• Ability to work a flexible, including some evenings and weekends

Education and Certifications:

• Ontario Secondary School Diploma
• An acceptable combination of education, training and relevant work experience may serve as an alternative to meet the minimum education standard.

Hours and Salary:

• 10-20 hours per week - candidate must have availability to accommodate additional on-call hours (evenings and weekends)
• Compensation commensurate with experience
• Healthcare, Dental, and Wellness Benefits available

Employment at The Fitness Lab is based on individual merit, experience, skills and qualifications. We prohibit any discrimination of any kind when it comes to equal opportunity for employment. This includes discrimination on the basis of race, colour, religion, veteran status, national origin, ancestry, sex, sexual orientation, gender identity or expression, age, family status, pardoned conviction, mental or physical disability, or any other characteristic protected by law.

Job Types: Part-time, Permanent

Salary: From $17.00 per hour

Expected hours: 12 – 18 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Application deadline: 2024-01-03