Customer Service Administrator

Counter Intelligence Merchandising Inc. - a Canadian owned and operated merchandising company located in Vaughan - is forward thinking and uses dedicated experienced people, innovative solutions and a detail customized reporting system to give clients a competitive edge.

A career with us includes work/life balance, competitive compensation and benefits, as well as, the chance to be a member of a collaborative and dynamic team.

We're growing and have an opening for a Customer Service Administrator to add to our existing team of Account Managers at our Vaughan office. We want to meet ambitious and accountable individuals who are seeking the opportunity to work for a company in high growth mode.

Job Duties and Requirements:

• Monitor the activities of subcontractors as they merchandise and maintain various product sets in retail stores to enhance the customer experience and increase sales
• Work with and report to Director of Operations and Director of Special Projects
• Deal with merchandisers' requests for information or general merchandising inquiries
• Troubleshoot and rectify any issues with merchandiser reports and services
• Analyze and review merchandiser reports in order to prepare for next month services
• Maintain regular communication with assigned client base to prepare monthly servicing as per their needs as well as to update on the status of current services

Qualifications and Skills:

• Experience in a retail environment is an asset
• Strong customer service skills
• Ability to manage multiple clients at once
• Excellent verbal and written communication skills
• Very strong organizational skills
• Strong knowledge of Microsoft Excel and Word
• Excellent time management skills and the ability to thrive in a fast paced environment

We encourage all qualified applicants to apply, however, we will only personally connect with those selected for an interview.

Thank you for your interest in Counter Intelligence Merchandising Inc.

At Counter Intelligence Merchandising Inc., we are committed to diversity and equitable access to employment opportunities.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Concord, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location