Customer Service Agent

Our team at Victoriaville & Co is looking for a Customer Service Agent to complete its team!

Job description

Reporting to the Customer Service Supervisor, the Customer Service Agent's main responsibilities are to :

• Answer requests and questions from various customers (funeral homes) in both official languages, French and English;
• Take customer orders via telephone or website.
• Ensure appropriate follow-up with the team and customers by telephone and/or in writing.
• Ensure customer satisfaction by providing courteous, respectful and efficient service.
• Any other related duties.

Why work at Victoriaville & Co?

• We believe that people are our strength, which is why the professional development of our people is paramount. In fact, ongoing training is an integral part of our HR practices.
• As a 4th-generation family business committed to the well-being of its employees, it's not every day you see a president so involved with his group.
• A home-grown company with an international reputation, always on the lookout for new ways to ensure growth.
• Victoriaville & Co is an important player in its community, and we're involved in a number of local organizations such as: À Notre Santé (HDA) Foundation, the Clarétain College Foundation, the Créneau Connect Bois, the Victoriaville Tigers Major Junior Hockey Club, and many more!

Qualifications

Education and accreditations :

• College diploma in administrative techniques or any other combination of education and experience deemed relevant.

Type of experience required :

• 1 to 2 years' experience in a Customer service department in a similar position.

Special skills :

• Fluent in French and English, both spoken and written
• Computer skills and familiarity with the Windows and Office 365 environment
• Excellent multi-tasking skills
• Strong communication skills and commitment to quality Customer service
• Team-oriented

What can we offer?

• Job security
• Reimbursement of training and development costs
• Online store
• Unlimited coffee and hot chocolate
• Social activities and several employer-sponsored wellness initiatives
• Employer recognition plan
• Health budget for activities or sports equipment
• Short- and long-term disability insurance
• Medical and paramedical insurance
• Employee assistance program
• RRSP with employer contribution
• And much more!