Customer Service Assistant

Work setting

• Automobile repair services
• Private company, corporation or industry

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Order office supplies and maintain inventory
• Perform general office duties
• Receive payments
• Sell merchandise
• Maintain and manage digital database
• Transfer handwritten data to Excel or Word documents

Experience and specialization

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Word
• MS Office

Area of specialization

• Retail store
• Marine repair

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Walking

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Life insurance