Customer Service Representative

UW Winnipeg is looking for a Customer Service Representative to take on the responsibility of creating and maintaining lines of communication with our customers. They will provide product and service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client. The primary objective of the Customer Service Representative is to drive performance improvements, brand recognition, and brand loyalty. As a Customer Service Representative, you are a vital player in scaling the growth of our client and creating memorable, long lasting impressions for the customer.

To succeed in this position, we are seeking a candidate who is adaptable and driven to perform at a high level. You must be genuinely excited to work in a fast-paced setting and handle the daily nuances of working with multiple personalities. In addition, your communication skills are exceptional, including an empathetic demeanour and an expert at active listening. Ultimately, the objective is to ensure we meet excellent service standards to maintain customer and client satisfaction at every level.

Customer Service Representative Responsibilities:

• Work with customers daily to provide product and service information, address and resolve concerns, and process order requests and escalations.
• Document all customer activities, resolutions, requests, and complaints in our CRM software.
• Build sustainable relationships and trust amongst customers through open and interactive conversations.
• Interpret customer needs utilizing consultative and active listening skills to provide tailored product/service recommendations that best suit their lifestyle.
• Manage customer complaints with ease and efficiency, provide effective solutions, and escalate to necessary departments to ensure a prompt resolution.
• Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance.
• Go the extra mile to engage and support customers

Customer Service Representative Requirements:

• At least 1-2 years of proven Customer Service, Customer Support, or Sales Experience
• Track record of high-level performance and an intense desire for growth and advancement
• Possess a confident attitude and strong communication and presentation skills
• Empathetic demeanour and passion for working and helping people in an individual or team setting
• Able to multi-task, prioritize and manage time efficiently in a fast-paced, entrepreneurial environment

Job Type: Full-time

Salary: $15.30-$18.30 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Ability to Commute:

• Winnipeg, MB R3G 0R4 (required)

Ability to Relocate:

• Winnipeg, MB R3G 0R4: Relocate before starting work (required)

Work Location: In person